Crop Picture
NOTE: Do not upload any image that violates our Picture Policy. Doing so will result in the removal of the concerned image without prior notification.
概要
I am willing to serve with best capabilities and contribute to growth of the organization. Developing my communication and managerial skills for further advancement in life and to get a growth oriented job in a professional environment that provides learning opportunities and offer a chance to utilize my core competence.
I’m hard working, result oriented and eager to learn something new every day.
项目
工作经历
Assistant Manager Customer Support
Responsibilities:
• Assist Manager in planning and executing customer service functions.
• Plan, coordinate and assign daily workload to customer service team
• Supervise team in providing excellent and outstanding services to customers.
• Ensure that team addresses customer inquiries and concerns promptly and professionally.
• Assist in resolving employee concerns and developing customer focused environment.
• Organize job training to team to meet departmental objectives.
• Ensure that the team follows company policies and procedures
• Assist in employee recruitment, training, disciplining, performance evaluation.
• Resolve escalated and complex customer issues on-time.
• Provide back-up assistance to team members when needed.
• Anticipate customer needs and deliver timely response to meet their expectations.
• Identify and resolve problems that affect customer service quality and efficiency.
• Recommend best practices to meet service level agreements and improve customer satisfaction.
Customer Service Manager
Responsibilities:
• Supervise day-to-day operations in the customer service department.
• Finding ways to measure customer satisfaction and improve services
• Managing a team of customer service staff
• Handling face-to-face enquiries from customers.
• Stay informed on the latest industry techniques and methods.
Customer Support Representative
Responsibilities:
• I’m responsible to manage all Follow ups and Escalations to provide round the clock support services to various customers through emails and phone calls.
• I’m responsible to ensure that all relevant data is properly populated in the Microsoft CRM software along with ensuring timely response to our valued customers across the country.
• I'm to ensure our services KPIs are met as agreed in our various service level agreements .
• I’m also responsible for generating reports as per management requirements to ensure smooth service operations are maintained.
• Deal directly with Customers either by Telephone / Emails.
• Respond promptly to Customer Complaints.
• Handle and resolve Customer Complaints.
• Perform customer verifications.
• Direct requests and unresolved issues to the designated resource.
• Maintain customer databases.
• Communicate and coordinate with internal departments.
Customer Relation Officer
Responsibilities:
• Greet customers warmly and ascertain problem or reason for calling.
• Resolve customer complaints via phone.
• Suggest solutions when a product malfunctions
• Inform customers of deals and promotions m to ensure our services
• KPIs are met as agreed in our various service level agreements.
• Work with customer service manager to ensure proper customer service is being delivered.
• Compile reports on overall customer satisfaction.
• Maintain and update customer databases on daily basis.
IT Manager
Responsibilities:
• Manage information technology and computer systems.
• Manage IT staff by training and coaching employees, communicating job expectations.
• Ensure security of data, network access and backup systems.
• Identify problematic areas and implement strategic solutions in time.
• Monitor system and network performance.
• Maintain licenses and upgrade schedules.
• Install configure, test and maintain operating systems, application software and system management tools.
