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概要
Customer Support Representative:
Customer Service Expert MS Office “Power User Adept Written/Verbal Communicator
Office Skills: *Telephone & Front Desk Reception *Customer Support Representative *Filing Database & Records Management *Reports & Spreadsheets *Complaint Handling *Cash Handling *Data Entry (40 WPM)
Computer Skills: * Word *PowerPoint *Internet *Browsing *Windows Seven/Vista/XP SVPN Software.
项目
工作经历
Data Specialist - 3
I was working as a Customer Support Representative at HexTech Solutions giving my services to an E-Store on Amazon(SupplyCart). My primary job was to offer a premium Customer and after sale services to the customers. The Procedural calling was both inbound and outbound.1. Keeping an eye on special orders until delivered2. Working with customers to meet a high-end delivery in minimal time3. After sales warranty issues4. Taking orders and verify them with our sources5. Working with delivery companies to manage deliveries and return pickup from Customers6. Price updating and stock check7. Prioritize certain orders to maintain integrity of service as per the different taste of customer.8. Keeping a check and balance on the queries of Customers Via (Call and Emails).9. inventory check.were some of my day-to-day tasks. Sometimes I had to take some off the road decisions for the satisfaction of the customer. It was overall a good experience working in such an enviroment.
Customer Service Representative
Worked in GBC Call Center for 3 months as Customer Service Representative. (Outbound)
