Responsibilities:
• Assist Manager in planning and executing customer service functions. 
• Plan, coordinate and assign daily workload to customer service team 
• Supervise team in providing excellent and outstanding services to customers. 
• Ensure that team addresses customer inquiries and concerns promptly and professionally.
• Assist in resolving employee concerns and developing customer focused environment. 
• Organize job training to team to meet departmental objectives. 
• Ensure that the team follows company policies and procedures 
• Assist in employee recruitment, training, disciplining, performance evaluation. 
• Resolve escalated and complex customer issues on-time. 
• Provide back-up assistance to team members when needed. 
• Anticipate customer needs and deliver timely response to meet their expectations. 
• Identify and resolve problems that affect customer service quality and efficiency. 
• Recommend best practices to meet service level agreements and improve customer satisfaction. 

Responsibilities: 
• Supervise day-to-day operations in the customer service department. 
• Finding ways to measure customer satisfaction and improve services 
• Managing a team of customer service staff 
• Handling face-to-face enquiries from customers. 
• Stay informed on the latest industry techniques and methods. 

Responsibilities: 
• I’m responsible to manage all Follow ups and Escalations to provide round the clock support services to various customers through emails and phone calls. 
• I’m responsible to ensure that all relevant data is properly populated in the Microsoft CRM software along with ensuring timely response to our valued customers across the country. 
• I'm to ensure our services KPIs are met as agreed in our various service level agreements . 
• I’m also responsible for generating reports as per management requirements to ensure smooth service operations are maintained. 
• Deal directly with Customers either by Telephone / Emails. 
• Respond promptly to Customer Complaints. 
• Handle and resolve Customer Complaints. 
• Perform customer verifications. 
• Direct requests and unresolved issues to the designated resource. 
• Maintain customer databases. 
• Communicate and coordinate with internal departments. 

Responsibilities: 
• Greet customers warmly and ascertain problem or reason for calling. 
• Resolve customer complaints via phone. 
• Suggest solutions when a product malfunctions 
• Inform customers of deals and promotions m to ensure our services 
• KPIs are met as agreed in our various service level agreements. 
• Work with customer service manager to ensure proper customer service is being delivered. 
• Compile reports on overall customer satisfaction. 
• Maintain and update customer databases on daily basis. 

Responsibilities: 
• Manage information technology and computer systems. 
• Manage IT staff by training and coaching employees, communicating job expectations. 
• Ensure security of data, network access and backup systems. 
• Identify problematic areas and implement strategic solutions in time. 
• Monitor system and network performance. 
• Maintain licenses and upgrade schedules. 
• Install configure, test and maintain operating systems, application software and system management tools.