As a part of the Partner Account management team, I am helping US SMEs to dominate the Digital space using Social Media Marketing, Content Marketing, Email Marketing, SEO and Digital Advertising.
- Complete Account Management: Conduct weekly progress session with client, Share progress reports, schedule and conduct client meeting and resolve day to day issues.
- Work closely with other departments such as Social, Content, Performance, to maximize revenue by increasing sales through various projects, including coordinating 360º marketing campaigns.
- Build, manage, and grow relationships with key clients and agency partners by helping them achieve desirable performance - Build digital strategies, campaigns and implement all digital activities to increase customer ROI - Manage projects involving complex work streams and cross-functional collaboration - Dive deep into campaign performance data; guiding KPI-driven measurement strategies, identifying performance trends, optimizing campaigns to achieve results, and providing recommendations for upsell opportunities - Ensure that the client’s brand personality is reflected on all online mediums as per the requirements.
 
I have managed multiple clients from United States in Real Estate, E-Commerce, and Fitness coaching industries to name a few

- Clearly understanding customers' business requirements related to design.
- Presented appropriate solutions to the clients i.e logo, social media, and motion graphics.
- Coordinated with the creative department to play a devil’s advocate role based on customer communication.
- Maintained and developed relationships with existing customers via telephone calls and emails.
- Cold calling to arrange meetings with potential customers to prospect for new business.
- Negotiated on price, delivery, specifications, and terms of an agreement.
- Making accurate, rapid cost calculations and providing customers with quotations.
- Attending team meeting and sharing best practice with colleagues

I was responsible to sell Design, Content Writing Services through:

• Outbound: I had to cold calls fresh leads from various sources
• Inbound: Closed sales on incoming calls, signups and CRM by interviewing, delivering product knowledge and negotiating price
• Chat Support: Managed to close deals from chat support and PPC leads

In this role, I served as a single point of contact between US (Project Manager, Product Manager, Business Analysts) and PK (Digital Strategists, UX/Creative/Content teams, Web Developers) resources for creation and quality assurance and reporting of the following activities:

• Ensuring Digital quality standards of:
 Content: Spelling, Grammar and context, Heading and Subheading, Meta Text, and labels
 Documentation: Graphics and Layout, image quality, download time, text layout, alignments of elements, color accuracy, Product check out functionality
 Browser compatibility: Check on different platforms and browsers
 User preference compatibility: font size, link colors and underlining, plug ins and window size
• Assisted in creating and implementing clean, effective, professional, visually appealing, and accessible user interfaces
• Actively assisted in improving the usability, usefulness, and desirability of 360training.com’s online courseware in collaboration with other development teams.
• Volunteered for Instructor led trainings on professional development.

I was indirectly employed with the US Clients: Allen and Associates (Career Management) and Growthink (Business Consulting Firm).
• Cold Calling prospective customers in B2B and B2C market.
• Supported Digital Marketing function through follow up calls to US and Canadian customers from CRM (Salesforce.com)
• Appointment setting with senior officials in US office.