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خلاصہ
Experienced professional with a demonstrated history of working in the outsourcing/offshoring industry.
Extensive 6+ years of experience in Operations Management, Customer/ Client services & BPO industry. Possesses sound knowledge of all the aspects Contact Center & Project management, SLA/ Order Delivery and Customer Retention.
Self-driven and motivated individual; holds strong analytical, communication & leadership skills.
Successfully taken 10 campaigns/ projects on-board within the last 2.5 years, ranging from Pharmaceuticals to Tel-Co. & FMCGs.
Currently managing a team of 31 individuals for the project of a leading E-Classified
successfully.
Looking forward to a more challenging position where I can further nurture my experience and skills and move up the ladder.
تجربہ
Assistant Manager - Customer Experience
- Vendor Management
- Operations Management
- Process Optimization -
- To ensure Production Efficiencies
- Customer Experience Enhancement
- Ensuring Best in Class Customer Services
- Business Growth
Lead Supervisor - Operations
- Client Services
- Project Management
- Business Development
Sr. Supervisor Operations
- Account / Client Management
- Business Development
- Customer Experience & Satisfaction
- Operations/ Program Management
- SLA Delivery
Supervisor - Operations
- Team Management
- Operations Management
- Client Correspondence
- KPI Management
- Fun Club Member
