This employer is no longer accepting CVs for this job, it has been deactivated by the company\'s administrator.
Posted Nov 08, 2023 177 views
PKR. 30,000 - 40,000/Month
- Respond to customer inquiries, problems, and requests for technical assistance via phone, email, chat, or in person.
- Provide clear and concise explanations and instructions to help customers resolve technical issues.
- Diagnose and troubleshoot technical problems with hardware, software, or network-related issues.
- Determine the root cause of problems and provide effective solutions.
- Stay updated on product knowledge and technical advancements to provide accurate information and support.
- Continuously learn about new technologies and tools.
- Maintain detailed records of customer interactions, issues, and solutions.
- Create and update knowledge base articles to assist both customers and colleagues.
- Provide remote support and assistance using remote desktop tools when necessary.
- Guide customers through step-by-step procedures to resolve issues.
- Escalate complex or unresolved issues to higher-level technical support or specialized teams when necessary.
- Ensure customer satisfaction by addressing concerns and feedback professionally and promptly.
- Seek opportunities to improve the overall customer experience.
- Educate customers on how to use products, software, or services effectively.
- Provide training and resources to help users become more self-sufficient.
Skills
Job Details
Industry:
Functional Area:
Total Positions:
1 Post
Job Shift:
Rotating
Gender:
Male
Minimum Education:
Intermediate/A-Level
Career Level:
Experienced Professional
Minimum Experience:
2 Years
Apply Before:
Dec 09, 2023
Posting Date:
Nov 08, 2023
Webotiks BPO
Chemicals · 1-10 employees - Karachi
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