یہ کمپنی اب اس نوکری کیلیۓ مزید سی ویزنہیں لے رہی۔

Technical Support Assistance

Webotiks BPO

درخواست بھیجیں

PKR. 30,000 - 40,000/Month

Respond to customer inquiries, problems, and requests for technical assistance via phone, email, chat, or in person.
Provide clear and concise explanations and instructions to help customers resolve technical issues.
Diagnose and troubleshoot technical problems with hardware, software, or network-related issues.
Determine the root cause of problems and provide effective solutions.
Stay updated on product knowledge and technical advancements to provide accurate information and support.
Continuously learn about new technologies and tools.
Maintain detailed records of customer interactions, issues, and solutions.
Create and update knowledge base articles to assist both customers and colleagues.
Provide remote support and assistance using remote desktop tools when necessary.
Guide customers through step-by-step procedures to resolve issues.
Escalate complex or unresolved issues to higher-level technical support or specialized teams when necessary.
Ensure customer satisfaction by addressing concerns and feedback professionally and promptly.
Seek opportunities to improve the overall customer experience.
Educate customers on how to use products, software, or services effectively.
Provide training and resources to help users become more self-sufficient.