This employer is no longer accepting CVs for this job, it has been deactivated by the company's administrator.
Posted Sep 02, 2024 562 views
We are seeking a talented Customer Support Representative who can resolve our customer’s query
Promptly Via (Inbound Calls, Outbound Calls, & Email Support).
Key Responsibilities:
- Handle incoming customer inquiries via phone, email, chat, or in person, ensuring a prompt and effective response.
- Provide accurate information about products, services, and policies.
- Resolve customer complaints and issues in a friendly and efficient manner.
- Maintain detailed records of customer interactions, transactions, comments, and complaints.
- Follow up with customers to ensure their needs are fully met and that they are satisfied with the service provided.
- Collaborate with team members and other departments to address customer needs.
- Identify opportunities to improve customer service processes and suggest enhancements.
- Stay updated on product knowledge, company policies, and changes in services to provide accurate information to customers.
- Handle incoming customer inquiries via phone, email, chat, or in person, ensuring a prompt and effective response.
- Provide accurate information about products, services, and policies.
- Resolve customer complaints and issues in a friendly and efficient manner.
- Maintain detailed records of customer interactions, transactions, comments, and complaints.
- Follow up with customers to ensure their needs are fully met and that they are satisfied with the service provided.
- Collaborate with team members and other departments to address customer needs.
- Identify opportunities to improve customer service processes and suggest enhancements.
- Stay updated on product knowledge, company policies, and changes in services to provide accurate information to customers.
Requirements:
- Candidates MUST be quick learners and have good English communication skills both written & spoken.
- Candidate also has good command of internet surfing & Microsoft Office.
- A handsome salary will be given to selected candidates.
- Fresh candidates can also apply if they have a good command of English.
Working Conditions:
- Full-time position.
- 6 Days a week (Saturday to Thursday)
Benefits:
- Competitive salary and performance-based bonuses.
- Opportunities for professional development and career growth.
Job Details
Industry:
Functional Area:
Total Positions:
2 Posts
Job Shift:
First Shift (Day)
Gender:
No Preference
Minimum Education:
Intermediate/A-Level
Career Level:
Experienced Professional
Experience:
3 Years - 3 Years
Apply Before:
Oct 01, 2024
Posting Date:
Sep 02, 2024
Virtual Thrust
Information Technology · 1-10 employees - Karachi
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