Posted Nov 01, 2024 794 views Report Job
PKR. 150,000 - 200,000/Month
As the Team Lead/Operations Supervisor, you will oversee customer service operations, delivering outstanding customer satisfaction, positive customer engagement and team productivity. You will be leading a team of Customer Service Executives to provide outstanding support with a positive work environment.
- Lead and manage customer service operations, ensuring high standards of service delivery.
- Supervise daily operations, including scheduling services and field activities.
- Address all customer concerns, inquiries and complaints with professionalism and efficiency.
- Conduct regular inspections to identify potential problems and areas for improvement.
- Collaborate with other departments to ensure seamless service delivery and customer satisfaction.
- Train, mentor, and develop team members to enhance their skills and performance.
- Develop strategies for the retention and growth of existing customers.
- Maintain effective communication with customers and team members, ensuring clear expectations and timely updates.
Job Details
Industry:
Functional Area:
Total Positions:
3 Posts
Job Shift:
First Shift (Day)
Gender:
Male
Age:
25 - 55 Years
Minimum Education:
Bachelors
Degree Title:
Any Degree is acceptable
Career Level:
Experienced Professional
Experience:
1 Year - 5 Years (At least must have 1 year of experience in supervising or in team leading.)
Apply Before:
Nov 29, 2024
Posting Date:
Nov 01, 2024
Royal Phonex Technology
Information Technology · 11-50 employees - Karachi, Lahore
IT Services
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