发布 Nov 01, 2024 834 查看 Report Job
PKR. 150,000 - 200,000/Month
As the Team Lead/Operations Supervisor, you will oversee customer service operations, delivering outstanding customer satisfaction, positive customer engagement and team productivity. You will be leading a team of Customer Service Executives to provide outstanding support with a positive work environment.
- Lead and manage customer service operations, ensuring high standards of service delivery.
- Supervise daily operations, including scheduling services and field activities.
- Address all customer concerns, inquiries and complaints with professionalism and efficiency.
- Conduct regular inspections to identify potential problems and areas for improvement.
- Collaborate with other departments to ensure seamless service delivery and customer satisfaction.
- Train, mentor, and develop team members to enhance their skills and performance.
- Develop strategies for the retention and growth of existing customers.
- Maintain effective communication with customers and team members, ensuring clear expectations and timely updates.
Royal Phonex Technology
· 11-50 员工 - 卡拉奇, 拉合尔
IT Services
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