Posted Jun 04, 2024 1508 views
Responsibilities:
- Handle customer complaints, provide appropriate solutions
- Identify and assess customers' needs to achieve satisfaction
- Ensure high levels of customer satisfaction through excellent service
- Assist customers via various channels, resolving inquiries and technical issues promptly
- Seek opportunities to improve support processes and products based on feedback
- Maintain accurate records of customer interactions for analysis and improvement
- Communicate technical information and ensure customer needs are understood
- Adhere to company policies regarding customer interactions and data privacy
- Tasks Assigned by Manager
Skills:
- 1 or 2 years of experience as a Customer Service Representative or in a similar position
- Proficiency in WPS (Word & Excel)
- Strong communication skills
- Active & Fast learner
- Ability to relate to customers' frustrations
Job Details
realme Pakistan
realme is a technology brand officially established on May 4, 2018 by Sky Li in China. The aspiration of realme is to provide products with a comprehensive superior experience for the young, and realme is committed to be a trendsetting technology brand. Due to the abilities in cutting-edge technologies of smartphones and IoT, realme brings consumers products with trendsetting technologies, features and trendsetting experiences that are first applied in the price segment. At the beginning of 2020, realme announced its dual driven strategy of “Smartphone + AIoT”. In June of 2020, realme's global users of smartphone reached 35 million and its sales volume of AIoT audio products broke the record of 1 million. According to the statistics of Counterpoint global smartphone shipments in Q1 of 2020, the emerging smartphone brand realme still ranks 7th with year-over-year growth rate of 157% which ranks the first in the world as well. As the world's fastest-growing smartphone brand, realme stands firmly among the mainstream smartphone brands.
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