Posted Jun 10, 2024 891 views
- Assist customers with inquiries and complaints over the phone.
- Provide information on banking products and services.
- Recommend additional banking products during phone interactions.
- Identify and capitalize on cross-selling opportunities.
- Adhere to information security and quality standards.
- Comply with banking regulations.
- Resolve conflicts and manage customer expectations.
- Take ownership of customer calls and prioritize their needs.
- Approach customer queries systematically to offer effective solutions.
- Document customer interactions accurately.
- Promote and cross-sell banking services to new and existing customers.
- Participate in sales activities and initiatives.
- Enhance staff knowledge to improve cross-selling outcomes.
- Ensure excellence in phone banking operations, including direct mail and telemarketing.
- Consistently exceed sales targets set by management.
- Participate actively in marketing campaigns and sales development activities.
- Guide customers through banking applications and online processes.
- Mentor new telephone banking professionals.
- Exceed management-established sales objectives.
- Stay informed and compliant with process updates.
Job Details
Prime Human Resource Services (Pvt) Ltd
We are driven by the belief that organizations deserve powerful yet flexible solutions to manage non-core but mission critical processes such as Payroll, Human Resources, Time and Attendance. With over 5 years experience in business solutions, our team has tailored a payroll service to the unique needs of small, mid-sized and large businesses. We are confident we can achieve our vision. Thanks to our singular focus on using cutting edge technology to always deliver cost effective solutions accurately & on time, allowing companies to focus on their bottom line. We do this by building value-added relationships with our clients. This means that when you partner with Prime HR, you can be confident that your payroll is accurate, on time and serviced in a way that will exceed your expectations.
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