Posted May 30, 2024 852 views
- Handling and resolving customer queries and complaints over the phone
- Providing customers with information on various banking products and services
- Cross-selling different banking products to customers over the phone
- Identifying and converting the opportunities for cross-selling
- Adhering to information security norms and quality process norms
- Complying with banking rules and regulations
- Resolving conflicts and managing customer expectations
- Taking ownership of each customer's call while prioritizing their needs
- Approaching customer's queries logically to provide the best possible solution
- Documenting and recordings of customer's activities
- Initiating sales plus cross-sell banking services to existing and new customers
- Participating in sales activities
- Improving staff knowledge and enhancing cross-selling and referral results
- Ensuring phone banking activities, including direct mail and telemarketing
- Ensuring to exceed sales goals established by management consistently
- Resolving conflicts and managing customer expectations
- Participating actively in entire product marketing campaigns and sales development activities
- Guiding customers through banking applications and the internet
- Acting as a mentor to new and less experienced telephone banking professional
- Exceeding sales goals established by management
- Being aware and complying with any updates about the process
Job Details
Prime Human Resource Services (Pvt) Ltd
We are driven by the belief that organizations deserve powerful yet flexible solutions to manage non-core but mission critical processes such as Payroll, Human Resources, Time and Attendance. With over 5 years experience in business solutions, our team has tailored a payroll service to the unique needs of small, mid-sized and large businesses. We are confident we can achieve our vision. Thanks to our singular focus on using cutting edge technology to always deliver cost effective solutions accurately & on time, allowing companies to focus on their bottom line. We do this by building value-added relationships with our clients. This means that when you partner with Prime HR, you can be confident that your payroll is accurate, on time and serviced in a way that will exceed your expectations.
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