• Handling and resolving customer queries and complaints over the phone
  • Providing customers with information on various banking products and services
  • Cross-selling different banking products to customers over the phone
  • Identifying and converting the opportunities for cross-selling
  • Adhering to information security norms and quality process norms
  • Complying with banking rules and regulations
  • Resolving conflicts and managing customer expectations
  • Taking ownership of each customer's call while prioritizing their needs
  • Approaching customer's queries logically to provide the best possible solution
  • Documenting and recordings of customer's activities
  • Initiating sales plus cross-sell banking services to existing and new customers
  • Participating in sales activities
  • Improving staff knowledge and enhancing cross-selling and referral results
  • Ensuring phone banking activities, including direct mail and telemarketing
  • Ensuring to exceed sales goals established by management consistently
  • Resolving conflicts and managing customer expectations
  • Participating actively in entire product marketing campaigns and sales development activities
  • Guiding customers through banking applications and the internet
  • Acting as a mentor to new and less experienced telephone banking professional
  • Exceeding sales goals established by management
  • Being aware and complying with any updates about the process

نوکری کی تفصیلات

کل عہدے:
20 آسامیاں
نوکری کی شفٹ:
گردشی
نوکری کی قسم:
محکمہ:
Permanent Recruitment - Outsourcing
نوکری کا مقام:
جنس:
مرد
عمر:
20 - 29 سال
کم از کم تعلیم:
بیچلرز
کیریئر کی سطح:
نوآموز
کم از کم تجربہ:
غیر تجربہ کار
اس سے پہلے درخواست دیجیۓ:
جولائی ۰۱, ۲۰۲۴
تاریخِ اِشاعت:
مئی ۳۰, ۲۰۲۴

Prime Human Resource Services (Pvt) Ltd

بھرتی / روزگار کے ادارے · 51-100 ملازمین - کراچی

We are driven by the belief that organizations deserve powerful yet flexible solutions to manage non-core but mission critical processes such as Payroll, Human Resources, Time and Attendance. With over 5 years experience in business solutions, our team has tailored a payroll service to the unique needs of small, mid-sized and large businesses. We are confident we can achieve our vision. Thanks to our singular focus on using cutting edge technology to always deliver cost effective solutions accurately & on time, allowing companies to focus on their bottom line. We do this by building value-added relationships with our clients. This means that when you partner with Prime HR, you can be confident that your payroll is accurate, on time and serviced in a way that will exceed your expectations.

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