Posted Sep 16, 2023 388 views
Omega Tech Solutions is looking for a Customer Service Representative / BPO/Sales Associate to join our team to increase sales, grow our customer base Internationally and contribute to company's rapid growth. The ideal candidate should have excellent interpersonal and customer-focused skills to become a succesfull CSR.
Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Process orders, returns, and refunds in accordance with company policies.
- Work with our production team to ensure timely delivery of products.
- Provide product information, pricing, and availability to customers.
- Troubleshoot and resolve customer issues and complaints.
- Maintain accurate customer records and order information.
- Collaborate with the sales team to provide exceptional customer service.
Requirements:
- Excellent Communication both Verbal & Written
- Fluency in English.
- Preferably Becholars or equivalent
- 1-2 years of customer support experience.
- Ability to multitask and prioritize tasks effectively.
- Detail-oriented and organized.
- Familiarity with packaging materials and products is a plus.
- Ability to work well in a team environment.
- Proficient in Microsoft Office and CRM software.
We offer a competitive salary, benefits package, and a positive work environment. If you are a self-starter, detail-oriented, and passionate about providing excellent customer service, we want to hear from you!
To apply, please submit your resume and a cover letter explaining why you are the ideal candidate for this position.
Job Details
Omega Group of Companies
Omega Group is one of the finest and has emerging companies in the industry. In no time it has earned a prominent status as the influx of the customers increasing day by day. The success ratio of the Omega Group is becoming big and big with every coming deal. We are dealing all over the USA, UK and Canada. Omega Group combines technology, people and customer needs to produce a synergistic blend of customized solutions: at higher profits, reduced costs, greater customer satisfaction and lasting client relationships. We believe that the continual process of growing our client’s businesses is our priority by acquiring new customers, providing the best services to the existing customers and retaining customers, and maintaining data efficiently so they can produce more revenue for our clients.
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