The Customer Service and Recovery Executive is responsible for managing customer inquiries, resolving issues, and ensuring a positive experience for clients in the real estate sector. This role focuses on recovering customer satisfaction and addressing concerns related to property transactions, maintenance, and service delivery.

Key Responsibilities:

  1. Customer Support:

    • Respond promptly to customer inquiries via phone, email, and in-person.
    • Provide accurate information regarding property listings, transactions, and services.
  2. Issue Resolution:

    • Identify and resolve customer complaints and issues efficiently.
    • Collaborate with relevant departments to address customer concerns and implement solutions.
  3. Recovery Strategies:

    • Develop and implement strategies to recover customer satisfaction after negative experiences.
    • Conduct follow-ups with customers to ensure resolution and satisfaction.
  4. Documentation:

    • Maintain detailed records of customer interactions, transactions, and resolutions.
    • Prepare reports on customer feedback and recovery efforts for management review.
  5. Relationship Management:

    • Build and maintain strong relationships with customers to encourage repeat business and referrals.
    • Act as a liaison between customers and internal teams to enhance service delivery.
  6. Training and Development:

    • Participate in training programs to stay updated on real estate trends and customer service best practices.
    • Provide feedback to management on areas for improvement in customer service processes.
  7. Compliance:

    • Ensure adherence to company policies, industry regulations, and ethical standards in all customer interactions.

Qualifications:

  • Education: Bachelor’s degree in Business Administration, Real Estate, or a related field (preferred).
  • Experience: 2-3 years of experience in customer service, preferably in the real estate industry.

Skills:

  • Excellent communication and interpersonal skills.
  • Strong problem-solving and conflict-resolution abilities.
  • Proficiency in CRM software and Microsoft Office.
  • Ability to work independently and in a team-oriented environment.

Personal Attributes:

  • Customer-focused with a positive attitude.
  • Detail-oriented and organized.
  • Ability to handle stressful situations calmly and professionally.

Working Conditions:

  • Full-time position, with occasional overtime as needed.
  • Office environment, with potential site visits to properties.

Job Details

Job Channel:
Total Positions:
3 Posts
Job Shift:
First Shift (Day)
Job Type:
Job Location:
Gender:
Female
Age:
25 - 40 Years
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Minimum Experience:
3 Years
Apply Before:
Dec 02, 2024
Posting Date:
Nov 01, 2024

Omega Group

Real Estate/Property · 301-600 employees - Lahore

Omega Villas (Pvt) Ltd. is a lush green pollution free housing society. Its located Near Faizpur Interchange Main Sharaqpur Road Lahore. Omega Villas Lahore, planned an area of 1600 Kanal, a self-contained, gated community equipped with all amenities of life. Omega Villas consists of mainly two projects i-e Omega Residencia & Omega Homes. We have developed Omega Residencia Sector "A" and Sector "B" respectively./p

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