The Customer Service and Recovery Executive is responsible for managing customer inquiries, resolving issues, and ensuring a positive experience for clients in the real estate sector. This role focuses on recovering customer satisfaction and addressing concerns related to property transactions, maintenance, and service delivery.

Key Responsibilities:

  1. Customer Support:

    • Respond promptly to customer inquiries via phone, email, and in-person.
    • Provide accurate information regarding property listings, transactions, and services.
  2. Issue Resolution:

    • Identify and resolve customer complaints and issues efficiently.
    • Collaborate with relevant departments to address customer concerns and implement solutions.
  3. Recovery Strategies:

    • Develop and implement strategies to recover customer satisfaction after negative experiences.
    • Conduct follow-ups with customers to ensure resolution and satisfaction.
  4. Documentation:

    • Maintain detailed records of customer interactions, transactions, and resolutions.
    • Prepare reports on customer feedback and recovery efforts for management review.
  5. Relationship Management:

    • Build and maintain strong relationships with customers to encourage repeat business and referrals.
    • Act as a liaison between customers and internal teams to enhance service delivery.
  6. Training and Development:

    • Participate in training programs to stay updated on real estate trends and customer service best practices.
    • Provide feedback to management on areas for improvement in customer service processes.
  7. Compliance:

    • Ensure adherence to company policies, industry regulations, and ethical standards in all customer interactions.

Qualifications:

  • Education: Bachelor’s degree in Business Administration, Real Estate, or a related field (preferred).
  • Experience: 2-3 years of experience in customer service, preferably in the real estate industry.

Skills:

  • Excellent communication and interpersonal skills.
  • Strong problem-solving and conflict-resolution abilities.
  • Proficiency in CRM software and Microsoft Office.
  • Ability to work independently and in a team-oriented environment.

Personal Attributes:

  • Customer-focused with a positive attitude.
  • Detail-oriented and organized.
  • Ability to handle stressful situations calmly and professionally.

Working Conditions:

  • Full-time position, with occasional overtime as needed.
  • Office environment, with potential site visits to properties.

نوکری کی تفصیلات

نوکری کا ذریعہ:
کل عہدے:
3 آسامیاں
نوکری کی شفٹ:
پہلا پہر
نوکری کی قسم:
نوکری کا مقام:
جنس:
عورت
عمر:
25 - 40 سال
کم از کم تعلیم:
بیچلرز
کیریئر کی سطح:
تجربہ کار پیشہ ور
کم از کم تجربہ:
3 سال
اس سے پہلے درخواست دیجیۓ:
دسمبر ۰۲, ۲۰۲۴
تاریخِ اِشاعت:
نومبر ۰۱, ۲۰۲۴

Omega Group

ریئل اسٹیٹ / جائیداد · 301-600 ملازمین - لاہور

Omega Villas (Pvt) Ltd. is a lush green pollution free housing society. Its located Near Faizpur Interchange Main Sharaqpur Road Lahore. Omega Villas Lahore, planned an area of 1600 Kanal, a self-contained, gated community equipped with all amenities of life. Omega Villas consists of mainly two projects i-e Omega Residencia & Omega Homes. We have developed Omega Residencia Sector "A" and Sector "B" respectively./p

آپ کو کس حوالے سے برتری حاصل ہے؟

اپنے بارے میں ہماری پیشہ ورانہ رائے اور تقابلی جائزہ حاصل کیجیۓ
اپنی سی وی کو موءثر بنانے کیلئے ہماری ماہرانہ مشاورتی ٹیم سے رابطہ کریں
روزی پریمیئم کو آزمائیں

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