Customer Service Representative

We are seeking enthusiastic and dedicated Customer Service Representatives (CSR) and Technical Support Representatives (TSR) to join our growing team. As a CSR or TSR, you will be the first point of contact for our customers, providing outstanding support and assistance for a variety of inquiries.

Key Responsibilities:

For Customer Service Representatives (CSR):

Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
Assist customers with order processing, product information, and general inquiries.
Resolve customer complaints and issues efficiently while maintaining a high level of customer satisfaction.
Maintain accurate records of customer interactions and transactions.

For Technical Support Representatives (TSR):

Provide first-level technical support to customers via phone, email, and chat.
Troubleshoot and resolve technical issues related to hardware, software, and network problems.
Guide customers through step-by-step solutions for issues they may encounter.
Document technical issues and provide feedback to the technical team for escalation.

Qualifications:

High school diploma or equivalent; further education or certifications in relevant fields is a plus.
Previous experience in customer service or technical support is preferred.
Strong communication skills, both verbal and written.
Ability to troubleshoot basic problems and provide effective solutions.
Proficient in using computers and navigating various software applications.

Job Types: Full-time, New-Grad

Pay: Rs50,000.00 - Rs100,000.00 per month

Experience: