۳ دن پہلے شائع ہوئی 118 نے دیکھا Report Job
We are seeking enthusiastic and dedicated Customer Service Representatives (CSR) and Technical Support Representatives (TSR) to join our growing team. As a CSR or TSR, you will be the first point of contact for our customers, providing outstanding support and assistance for a variety of inquiries.
Key Responsibilities:
For Customer Service Representatives (CSR):
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Assist customers with order processing, product information, and general inquiries.
- Resolve customer complaints and issues efficiently while maintaining a high level of customer satisfaction.
- Maintain accurate records of customer interactions and transactions.
For Technical Support Representatives (TSR):
- Provide first-level technical support to customers via phone, email, and chat.
- Troubleshoot and resolve technical issues related to hardware, software, and network problems.
- Guide customers through step-by-step solutions for issues they may encounter.
- Document technical issues and provide feedback to the technical team for escalation.
Qualifications:
- High school diploma or equivalent; further education or certifications in relevant fields is a plus.
- Previous experience in customer service or technical support is preferred.
- Strong communication skills, both verbal and written.
- Ability to troubleshoot basic problems and provide effective solutions.
- Proficient in using computers and navigating various software applications.
Job Types: Full-time, New-Grad
Pay: Rs50,000.00 - Rs100,000.00 per month
Experience:
- Telesales: 2 years (Preferred)
نوکری کی تفصیلات
MNM Tech Solutions
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