Posted Jan 12, 2024 572 views
- Develop and implement detailed after-sales policies, collaborating with the Production, Store, and SCM departments to optimize parts purchasing, inventory management, and timely availability
- Take charge of warranty matters, overseeing the entire process from claim initiation to resolution, ensuring customer satisfaction and adherence to company policies
- Lead cross-functional meetings with Production, Store, and SCM teams to ensure seamless coordination for efficient after-sales processes
- Collaborate closely with in-house technicians, providing guidance and support for effective diagnosis and resolution of mechanical issues
- Conduct regular training sessions for clients and internal staff, enhancing product knowledge and ensuring proper use
- Foster continuous collaboration with the engineering team, providing valuable insights for ongoing product improvements
- Maintain effective communication channels with the sales team, offering technical expertise for customer inquiries and support
Requirements:
- Bachelor's degree in Mechanical/Automotive Engineering
- Minimum 5 years of experience in a similar role
- Strong problem-solving skills
- Excellent communication and customer service abilities
Job Details
MERAJ LIMITED
Welcome to MERAJ Limited! Since our establishment in 1976, we've been at the forefront of innovation and excellence in the field of special application trucks and pumps. Our expertise lies in creating state-of-the-art fire apparatus, including Fire Fighting & Rescue Trucks and Fire Pumps, all certified to EN-1846, NFPA 1900, and EN-1028 standards. Our journey began with a focus on firefighting solutions, but we've since expanded our portfolio to include a diverse range of specialized vehicles. From Municipal Vehicles and Cranes to Access Platforms, Fuelers, and Disaster Management Vehicles, we've got you covered for all your specialized vehicle needs. But we don't just stop at vehicles. We're also proud to offer a comprehensive range of fire protection and firefighting equipment. Whether it's personal protective gear or technical firefighting equipment, our products are globally recognized for their quality and versatility, tailored to meet the unique demands of our customers. At MERAJ, innovation drives us. Our research and development team works tirelessly to advance truck application concepts, ensuring that our products always meet international standards. Our manufacturing process is equipped with the latest technology, including Fiber Laser Machines and Press Brake Equipment, to ensure precision and efficiency. Our unique Poly-Production facility sets us apart, enabling us to fabricate corrosion-resistant polypropylene tanks, perfect for harsh climates. These custom-made tanks, ranging from 500 to 15000 liters, are a testament to our commitment to versatility and quality. We also specialize in municipal and industrial pumps, including fuel pumps for diesel and jet fuel applications. Our firefighting pumps are designed to perform exceptionally in the most challenging situations, certified to NFPA 1901 and EN-1028-1 & 2 standards. From our humble beginnings in Karachi, Pakistan, to becoming a global supplier, our journey has been driven by a commitment to quality and innovation. At MERAJ, we're not just building products; we're engineering solutions for a safer world. Join us in our mission to deliver excellence and safety globally!
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