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Posted Mar 08, 2024 273 views
PKR. 30,000 - 30,000/Month
- Respond to incoming customer inquiries via phone, email, or chat in a timely and courteous manner.
- Identify customer needs, clarify information, and provide solutions or alternatives as appropriate.
- Accurately document all interactions and transactions in the customer relationship management (CRM) system.
- Resolve customer complaints or escalate issues to the appropriate department for further investigation and resolution.
- Educate customers on product features, usage, and troubleshooting techniques.
- Continuously strive to meet or exceed performance metrics, including response time, resolution time, and customer satisfaction ratings.
- Collaborate with team members and other departments to ensure seamless customer experiences.
Job Details
Industry:
Functional Area:
Total Positions:
17 Posts
Job Shift:
Second Shift (Afternoon)
Gender:
No Preference
Age:
18 - 30 Years
Minimum Education:
Intermediate/A-Level
Career Level:
Intern/Student
Minimum Experience:
Fresh
Apply Before:
Apr 09, 2024
Posting Date:
Mar 08, 2024
Maverick Wells
BPO · 11-50 employees - Lahore
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