Customer Service Representative

A Customer Service Representative (CSR) is responsible for providing excellent customer support, resolving inquiries, and ensuring customer satisfaction. CSRs serve as the first point of contact for customers, handling questions, addressing concerns, and assisting with orders, account issues, or service requests.

Key Responsibilities:

Handle inbound and outbound calls, emails, and chat inquiries in a timely, professional manner.
Assist customers with questions regarding products, services, billing, and policies.
Resolve customer complaints and provide effective solutions to improve satisfaction.
Maintain up-to-date knowledge of company offerings and services to answer customer inquiries accurately.
Process orders, modifications, or cancellations in the system.
Record details of customer interactions, transactions, and follow-up actions.
Collaborate with team members and other departments to solve complex issues.
Provide feedback to management for process improvements based on customer interactions.

Qualifications:

High school diploma or equivalent (associate’s or bachelor’s degree is a plus).
Previous experience in customer service or a related field preferred.
Strong communication and active listening skills.
Ability to multi-task, prioritize, and manage time effectively.
Proficiency in computer applications and data entry.
Positive attitude and a customer-centric approach.

Working Conditions:

Full-time or part-time; availability for shifts, including weekends or evenings, may be required.
Fast-paced environment with performance targets for response time and quality.