Posted Jul 19, 2024 642 views
The Hotel Reservation Manager will oversee all aspects of the reservation process, ensuring a seamless and efficient experience for our guests. This role is crucial in maintaining our high standards of customer service and maximizing room occupancy and revenue.
Key Responsibilities:
- Manage and coordinate all reservation activities, including individual and group bookings.
- Monitor room availability and ensure accurate data entry into the reservation system.
- Collaborate with the sales and marketing teams to develop strategies for maximizing room occupancy and revenue.
- Handle guest inquiries and provide detailed information about room rates, packages, and amenities.
- Train and supervise reservation agents, ensuring they adhere to hotel policies and deliver exceptional customer service.
- Analyze reservation trends and generate reports for management.
- Resolve any reservation-related issues or discrepancies in a timely manner.
- Stay updated on industry trends and competitor activities to maintain a competitive edge.
- Oversee and manage relationships with Online Travel Agents (OTAs) such as Booking.com, Expedia, etc.
- Ensure optimal inventory distribution across all OTAs to maximize revenue.
Qualifications:
- Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
- Proven experience as a Reservation Manager or in a similar role within the hospitality industry.
- Strong knowledge of reservation systems and hotel management software.
- Proficiency in managing OTAs and a deep understanding of platforms like Booking.com.
- Excellent communication and interpersonal skills.
- Ability to manage multiple tasks and work efficiently in a fast-paced environment.
- Exceptional attention to detail and organizational skills.
- Ability to work flexible hours, including weekends and holidays as needed.
Job Details
Hotel Tourmaline
International Standard hotel for in-country and out country Guests
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