This employer is no longer accepting CVs for this job, it has been deactivated by the company\'s administrator.

Senior Customer Service Representative - International

We are seeking an experienced and motivated Senior Customer Service Representative (CSR) International to join our team. The ideal candidate will have a minimum of 2 years of experience in customer service and a solid understanding of HR practices. This role offers the opportunity to work in a dynamic international environment and make a meaningful impact on our customers and HR-related processes.

Key Responsibilities:

Provide top-notch customer support to our international clientele via phone, email, and chat.
Maintain shifts rosters in ERP online system and controlling.
Address complex customer inquiries and issues, ensuring timely resolution.
Collaborate with cross-functional teams to improve customer satisfaction and service delivery.
Maintain accurate customer records and documentation.
Contribute to the development and improvement of HR processes and procedures.
Assist in HR-related tasks such as onboarding, documentation management, and employee inquiries.
Handle confidential HR information with discretion and professionalism.
Collaborate with the HR team to ensure compliance with HR policies and regulations.
Participate in ongoing training and development to stay updated on both customer service and HR practices.
Assist in the training and mentoring of junior CSR team members.

Requirements:

Minimum of 2 years of experience in customer service.
Strong knowledge of HR practices and procedures.
Excellent communication and interpersonal skills.
Ability to work independently and in a team.
Problem-solving and decision-making abilities.
Proficiency in [relevant software/tools].

Benefits:

Competitive salary and benefits package.
Opportunities for career growth within a global company.
Ongoing training and development programs.
Friendly and collaborative work environment.

Skills

Presentation Skills Facilities Management Aseptic Technique Knowledge Self-driven Microsoft Excel Fluent in English Customer Service

Job Details

Industry:

Services

Functional Area:

Client Services & Customer Support

Total Positions:

2 Posts

Job Shift:

Rotating

Job Type:

Full Time/Permanent

Job Location:

Gulshan-e-Iqbal, Karachi, Pakistan

Gender:

Male

Age:

25 - 35 Years

Minimum Education:

Bachelors

Degree Title:

MBA

Career Level:

Experienced Professional

Experience:

2 Years - 3 Years

Apply Before:

Oct 31, 2023

Posting Date:

Oct 01, 2023

Guardian Facility Management

Services · 51-100 employees - Karachi

View All

Recommended Jobs

Senior Customer Service Representative - International