Customer Service Representative

Your primary responsibility is to provide exceptional service and support to customers before, during, and after their interactions with the company. You will handle inquiries, troubleshoot issues, and resolve customer concerns to ensure a positive customer experience.

Responsibilities:

Respond promptly and professionally to customer inquiries via various channels (phone, email, chat, social media, etc.).
Provide product information, Identify and assess customers' needs to provide appropriate solutions and assistance.
Resolve customer complaints, issues, and escalations effectively and efficiently.
Maintain accurate and detailed records of customer interactions and transactions.
Collaborate with other team members and departments to resolve complex customer problems.
Follow company policies, procedures, and guidelines to ensure consistent service delivery.
Upsell or cross-sell products or services to customers when appropriate.
Stay up-to-date with product knowledge, industry trends, and company updates to better assist customers.
Collect customer feedback and communicate insights to the appropriate teams for process improvement.
Maintain a positive, empathetic, and professional attitude towards customers at all times.
Meet or exceed individual and team performance goals and metrics, such as response time, resolution rate, customer satisfaction, etc.

Other Details: