Posted Apr 29, 2023 275 views
We are currently seeking motivated employees for hybrid positions in USA-based projects. The primary responsibility of the position is to make outbound or inbound calls and assist customers as per need. You should be articulate, conversational, have good typing/keyboard skills, and comfortable with fast-paced work. Must have good Oral and Verbal communication skills.
- Providing the first level of support, responding to a high volume of calls and e-mails from customers.
- Assisting customers with a variety of questions, requests, and issues; effectively researching, documenting, tracking/monitoring customers’ requests and issues to ensure timely resolution.
- Effectively communicating technical concepts, while taking into consideration the varying degrees of customers’ technical experience.
- Accurately inputting documents and recording customer issues using CRM tools.
See the technical requirements below:
- PC running Windows 10 Pro or Windows 10 Home.
- Must have 8GB RAM with SSD, Core i3 or above
- USB Headset with noise-canceling microphone
What we offer:
Competitive pay rate starting from 50K PKR Paid Bi-weekly
Paid training
Qualifications:
- Excellent communication (in person, in writing, and on the phone) and listening skills.
- Strong technical aptitude, analytical and problem-solving skills with knowledge of basic problem resolution/escalation processes.
- The ability to learn new software products and how to troubleshoot these products and services
- Strong attention to detail, a high degree of accuracy, and the ability to multi-task and prioritize.
- Ability to work efficiently and effectively with minimal supervision
- Bachelor degree required
IMPORTANT NOTE: This job is open only to residents Islamabad residents.
Job Details
Fone Fluent LLC
,
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