یہ کمپنی اب اس نوکری کیلیۓ مزید سی ویزنہیں لے رہی۔

Customer Service Representative

We are currently seeking motivated employees for hybrid positions in USA-based projects. The primary responsibility of the position is to make outbound or inbound calls and assist customers as per need. You should be articulate, conversational, have good typing/keyboard skills, and comfortable with fast-paced work. Must have good Oral and Verbal communication skills.

Providing the first level of support, responding to a high volume of calls and e-mails from customers.
Assisting customers with a variety of questions, requests, and issues; effectively researching, documenting, tracking/monitoring customers’ requests and issues to ensure timely resolution.
Effectively communicating technical concepts, while taking into consideration the varying degrees of customers’ technical experience.
Accurately inputting documents and recording customer issues using CRM tools.

See the technical requirements below:

PC running Windows 10 Pro or Windows 10 Home.
Must have 8GB RAM with SSD, Core i3 or above
USB Headset with noise-canceling microphone

What we offer:

Competitive pay rate starting from 50K PKR Paid Bi-weekly

Paid training

Qualifications:

Excellent communication (in person, in writing, and on the phone) and listening skills.
Strong technical aptitude, analytical and problem-solving skills with knowledge of basic problem resolution/escalation processes.
The ability to learn new software products and how to troubleshoot these products and services
Strong attention to detail, a high degree of accuracy, and the ability to multi-task and prioritize.
Ability to work efficiently and effectively with minimal supervision
Bachelor degree required

IMPORTANT NOTE: This job is open only to residents Islamabad residents.