We are seeking a dedicated and detail-oriented Customer Care Support to handle client communications, resolve customer issues, and maintain excellent service on various e-commerce platforms. The ideal candidate will have experience in customer service, strong communication skills in English, and the ability to track and report on common issues

Key Responsibilities:

  1. Respond to Customer Inquiries: Address customer queries across multiple e-commerce marketplaces (such as Amazon, eBay, etc.), via email, and through internal communication channels.
  2. Issue Resolution: Troubleshoot and resolve customer issues related to orders, returns, and product functionality in a timely and professional manner.
  3. Ticket Management: Document and manage daily tickets and client interactions, ensuring issues are tracked until resolved.
  4. Escalation Process: Identify issues that cannot be resolved independently and escalate them to the appropriate team members or departments with a clear summary of the problem.
  5. Daily Issue Tracking: Maintain a daily log of customer issues, tracking recurring problems, and reporting patterns to assist in improving service and product quality.
  6. Communication Excellence: Communicate effectively and professionally with customers, ensuring responses are accurate and personalized.
  7. Continuous Improvement: Contribute feedback on common issues and assist in developing solutions to reduce recurring problems.

Required Skills:

  • Fluent English: Excellent verbal and written communication skills in English.
  • Customer Service Experience: Previous experience in e-commerce or customer service is preferred.
  • Problem-Solving: Ability to independently resolve common customer issues and escalate as needed.
  • Organizational Skills: Strong organization skills to track issues, manage daily tickets, and report on common problems.
  • Attention to Detail: Ensures accuracy in customer communications and ticket tracking.

Preferred Qualifications:

  • Familiarity with consumer electronics.
  • Experience with e-commerce platforms like Amazon, eBay, or similar.
  • Knowledge of customer service software (Zendesk, Freshdesk, etc.).

Compensation: Competitive salary plus benefits, based on experience and location.

 

Job Details

Industry:
Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Gender:
No Preference
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Minimum Experience:
3 Years
Apply Before:
Dec 02, 2024
Posting Date:
Nov 01, 2024

Exact Solutions LLC

Retail · 11-50 employees - Islamabad, Karachi, Lahore, Multan, Peshawar

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