We are seeking a dedicated and detail-oriented Customer Care Support to handle client communications, resolve customer issues, and maintain excellent service on various e-commerce platforms. The ideal candidate will have experience in customer service, strong communication skills in English, and the ability to track and report on common issues

Key Responsibilities:

  1. Respond to Customer Inquiries: Address customer queries across multiple e-commerce marketplaces (such as Amazon, eBay, etc.), via email, and through internal communication channels.
  2. Issue Resolution: Troubleshoot and resolve customer issues related to orders, returns, and product functionality in a timely and professional manner.
  3. Ticket Management: Document and manage daily tickets and client interactions, ensuring issues are tracked until resolved.
  4. Escalation Process: Identify issues that cannot be resolved independently and escalate them to the appropriate team members or departments with a clear summary of the problem.
  5. Daily Issue Tracking: Maintain a daily log of customer issues, tracking recurring problems, and reporting patterns to assist in improving service and product quality.
  6. Communication Excellence: Communicate effectively and professionally with customers, ensuring responses are accurate and personalized.
  7. Continuous Improvement: Contribute feedback on common issues and assist in developing solutions to reduce recurring problems.

Required Skills:

  • Fluent English: Excellent verbal and written communication skills in English.
  • Customer Service Experience: Previous experience in e-commerce or customer service is preferred.
  • Problem-Solving: Ability to independently resolve common customer issues and escalate as needed.
  • Organizational Skills: Strong organization skills to track issues, manage daily tickets, and report on common problems.
  • Attention to Detail: Ensures accuracy in customer communications and ticket tracking.

Preferred Qualifications:

  • Familiarity with consumer electronics.
  • Experience with e-commerce platforms like Amazon, eBay, or similar.
  • Knowledge of customer service software (Zendesk, Freshdesk, etc.).

Compensation: Competitive salary plus benefits, based on experience and location.

 

نوکری کی تفصیلات

صنعت:
کل عہدے:
1 اشاعت
نوکری کی شفٹ:
پہلا پہر
نوکری کی قسم:
جنس:
کوئی ترجیح نہیں
کم از کم تعلیم:
بیچلرز
کیریئر کی سطح:
تجربہ کار پیشہ ور
کم از کم تجربہ:
3 سال
اس سے پہلے درخواست دیجیۓ:
دسمبر ۰۲, ۲۰۲۴
تاریخِ اِشاعت:
نومبر ۰۱, ۲۰۲۴

Exact Solutions LLC

پرچون · 11-50 ملازمین - اسلام آباد, کراچی, لاہور, ملتان, پشاور

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