This employer is no longer accepting CVs for this job, it has been deactivated by the company's administrator.
Posted Aug 16, 2023 516 views
Key Responsibilities:
- Handle inbound and outbound calls to provide customer support and resolve inquiries related to our products and services
- Follow scripts and procedures to ensure consistency and provide accurate information to customers
- Identify customers' needs and provide appropriate solutions or escalate issues to supervisors or managers as necessary
- Enter customer information accurately into the computer system
- Meet daily, weekly, and monthly performance goals and targets
- Collaborate effectively with team members to achieve departmental objectives
- Maintain a positive and professional attitude at all times
- Attend training sessions and team meetings as required
Requirements:
- High school diploma or equivalent
- Proven experience as a Call Centre Agent or similar customer support role
- Excellent communication skills, including strong listening and speaking abilities
- Ability to multitask and prioritize tasks effectively
- Strong problem-solving and decision-making skills
- Ability to work in a fast-paced environment and handle high volumes of calls
- Familiarity with computer systems and ability to learn new software applications quickly
- Flexibility to work various shifts, including weekends and holidays, as required
- Ability to maintain confidentiality and handle sensitive customer information in accordance with company policies and procedures
Job Details
Industry:
Functional Area:
Total Positions:
20 Posts
Job Shift:
Third Shift (Night)
Gender:
No Preference
Minimum Education:
Intermediate/A-Level
Career Level:
Entry Level
Minimum Experience:
Less than 1 Year
Apply Before:
Aug 19, 2023
Posting Date:
Aug 16, 2023
Enigma Communications
Call Center · 11-50 employees - Lahore
What is your Competitive Advantage?
Get quick competitive analysis and professional insights about yourself
Talk to our expert team of counsellors to improve your CV!
Similar Job Titles
I found a job on Rozee!
Zohaib Ali
Marketing Manager
Digital Online Devices
Mona Sharif
Senior Team Lead
Konext PVT. LTD
Ali Aziz
CEO
Shopistan
Ayesha Shaukat
Social Media Marketing Manager
Ivoke
Babar Ahmed Khan
Territory Sales Manager
Engro Foods
Usman Habib
Recruitment & Training Executive
ACS Synergy (Pvt) Ltd.
Muzammil Baig
Digital Marketing Manager
IT Services Group
Zubair Anjum
Business Excellence Specialist
Nestle Pakistan
Aqib Irshad
Head of HR, Training & OD
FINCA
Sehrish Azhar
Motivational Speaker & Blogger
Living Upbeat
