Posted Jun 06, 2024 452 views
As a Customer Service Specialist at Eminent4U Private Limited, you play a crucial role in ensuring positive interactions between the company and its customers. This position involves a range of responsibilities geared towards excellent customer service and retention.
Responsibilities:
- Engage with customers via telephone to resolve issues, providing information on products, account inquiries, and booking status.
- Offer troubleshooting assistance and aim for first-contact resolution.
- Utilize retention strategies to turn cancellation requests into opportunities for upgrades and savings.
- Develop a deep understanding of our products and services to better assist customers.
- Build and maintain positive relationships to encourage repeat business and satisfaction.
- Collaborate with our UK team to provide timely updates on customer interactions.
We're Looking For:
- Stellar Communication Skills
- Active Listening
- Ability to Multitask
- Team Player
- Flexibility and ability to manage KPIs
- Positive Attitude & Attention to Detail
- Willingness to go the extra mile
Why Join Eminent4U Private Limited?
Pay: From Rs 50,000.00 to 55,000 per month with benefits
Shifts: Daytime (1:00 PM - 9:30 PM) with alternate weekends off* Opportunity to work in a dynamic and inclusive environment focused on professional growth and employee satisfaction.
Job Details
Eminent 4u
Welcome to Eminent4u, where we pride ourselves on being your go-to source for unparalleled Contact Centre and Business Process Outsourcing (BPO) solutions. Our expertise has made a significant impact on the global stage, especially within the UK market, where we serve a prestigious roster of blue-chip companies. Understanding the pivotal role of customer engagement and operational efficiency, Eminent4u harnesses the talents of our world-class professionals, both locally and globally, to offer bespoke solutions that align perfectly with your business needs. By choosing Eminent4u as your partner, you entrust your contact centre and BPO operations to seasoned experts, freeing you to concentrate on core business strategies and goals. Embark on a journey with Eminent4u to elevate your customer service and operational effectiveness. Let us be the catalyst for your business's triumph.
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