COMPANY PROFILE

General Business Activities: Harpy Communications (PRIVATE) LIMITED has been established as a Private Limited Company in Islamabad, Pakistan. We aim to provide both inbound and outbound call services.

Outbound Call Services include: contacting businesses or private individuals by phone, delivering prepared sales scripts to persuade potential customers to purchase a product or service or make a donation, describing products and services, responding to questions, identifying and overcoming objections, taking the customer through the sales process, obtaining customer information, obtaining maximum possible customer leads, maintaining customer/potential customer data bases, following up on initial contacts and complete records of telephonic interactions, orders and accounts.

Inbound Call Services include: answering calls and responding to emails, handling customer inquiries both via telephone and by email, researching required information using available resources, managing and resolving customer complaints, providing customers with product and service information, entering new customer information into system, updating existing customer information, processing orders, forms and applications, identifying and escalating priority issues, routing calls to appropriate resource, following up customer calls where necessary, documenting all call information according to standard operating procedures, completing call logs and producing call reports.

What makes us different

We will use unique set of activates to close the deals which include the following:

* A trained TSR & CSR who has the exposure of working in US/UK/Pakistan or on a campaign for a UK/US/Pakistan client initiates the call on the number prompted by the system.
* The TSR & CSR will qualify the prospect through some validation information if the lead is qualified then he/she will move on with the product/service offer else move to the next number from the system.
* The TSR & CSR will establish a rapport with the prospect and explain the product/service.
* The TSR & CSR will manage the objections (if any) through pre-defined strategies or based on similar experience.
* TSR & CSR will input the data in the system and update the records.