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Query Officer

Query Resolution: Handle customer inquiries, concerns, and complaints through various communication channels, including email, phone, and in-person. Provide accurate and timely responses to resolve customer issues.

Customer Support: Assist customers with product-related questions, technical issues, billing inquiries, and other concerns. Offer exceptional customer service and ensure a positive customer experience.

Documentation: Maintain detailed records of customer interactions, including the nature of the query, the resolution, and any follow-up required. Update customer profiles and information as needed.

Escalation: If a query cannot be resolved at the query officer level, escalate it to the appropriate department or manager while ensuring the customer is informed of the escalation process.

Product Knowledge: Develop a strong understanding of the company's products and services to provide accurate and helpful information to customers.

Quality Assurance: Ensure that all customer interactions adhere to company standards for professionalism, accuracy, and timeliness. Seek continuous improvement in query resolution processes.

Feedback Collection: Collect and document customer feedback and insights to identify trends and areas for improvement in products or services.

Communication: Maintain clear and concise communication with customers and colleagues. Ensure that customers are kept informed throughout the query resolution process.

Skills

Feedback Management Aseptic Technique Knowledge Time Management

Job Details

Industry:

Real Estate/Property

Total Positions:

1 Post

Job Shift:

First Shift (Day)

Job Type:

Full Time/Permanent

Job Location:

Lahore, Pakistan

Gender:

No Preference

Minimum Education:

Bachelors

Career Level:

Experienced Professional

Minimum Experience:

Less than 1 Year

Apply Before:

Nov 19, 2023

Posting Date:

Oct 18, 2023

AlKabir Developers

Real Estate/Property · 51-100 employees - Lahore

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