یہ کمپنی اب اس نوکری کیلیۓ مزید سی ویزنہیں لے رہی۔

Query Officer

Query Resolution: Handle customer inquiries, concerns, and complaints through various communication channels, including email, phone, and in-person. Provide accurate and timely responses to resolve customer issues.

Customer Support: Assist customers with product-related questions, technical issues, billing inquiries, and other concerns. Offer exceptional customer service and ensure a positive customer experience.

Documentation: Maintain detailed records of customer interactions, including the nature of the query, the resolution, and any follow-up required. Update customer profiles and information as needed.

Escalation: If a query cannot be resolved at the query officer level, escalate it to the appropriate department or manager while ensuring the customer is informed of the escalation process.

Product Knowledge: Develop a strong understanding of the company's products and services to provide accurate and helpful information to customers.

Quality Assurance: Ensure that all customer interactions adhere to company standards for professionalism, accuracy, and timeliness. Seek continuous improvement in query resolution processes.

Feedback Collection: Collect and document customer feedback and insights to identify trends and areas for improvement in products or services.

Communication: Maintain clear and concise communication with customers and colleagues. Ensure that customers are kept informed throughout the query resolution process.