Customer Service Specialist

This is a full-time on-site role for a Customer Service Specialist at Abacus in Lahore. The Customer Service Specialist will be responsible for providing excellent customer support, ensuring customer satisfaction, maintaining phone etiquette, and delivering a positive customer experience on a daily basis.

Responsibilities:

Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and/or services
Collaborate and build relationships with customers to strengthen service competitiveness
Communicate back to customers, track, and resolve any issues regarding the service in a timely and efficient manner
Ensure a positive Customer Experience ultimately leading to a good Quality Assurance (QA) Score

What We Seek in You:

Collaborative mindset
Customer service focus
The ability to communicate technical information in a simple manner

Job Requirements:

A Levels/Intermediate or above
Excellent English Written and Verbal Communication
American or neutral accent

Salary & Benefits:

Up to 75,000/-
Health Insurance
US Gazette Holidays off

Working Timings:

US/UK timings (5 Days a week)
Full Time (9 Hours)

Skills

Customer Analysis Customer Success Customer Satisfaction Management

Job Details

Industry:

Information Technology

Functional Area:

Client Services & Customer Support

Total Positions:

35+ Posts

Job Shift:

Third Shift (Night)

Job Type:

Contract

Department:

Call Centre Operations

Job Location:

Egerton Road, Lahore, Pakistan

Gender:

No Preference

Minimum Education:

Intermediate/A-Level

Degree Title:

science, arts etc

Career Level:

Entry Level

Minimum Experience:

Less than 1 Year (Project Management,Problem-Solving & Decision-Making,Cost & Profitability Tracking,Client & Employee Engagement)

Apply Before:

Nov 26, 2024

Posting Date:

Oct 27, 2024

Abacus Consulting

Information Technology · 1001-1500 employees - Lahore

For over 23 years, Abacus Consulting has been offering cutting-edge business solutions helping organizations to transform their visions into realities through a combination of latest business methodologies and technological tools. The business value offered by Abacus Consulting has a deep scale, is industry focused and technology driven with a world class delivery capability. We help clients transform their businesses and be the market leaders. We offer a wide range of products and services, including strategy consulting, privatization and public-private partnerships, mergers, acquisitions and divestitures, business advisory services, sector search and research, environmental advisory services, SAP implementation and education, enterprise performance management, supply chain & operations management, application development and management, mobile applications, business process outsourcing, organization design and development, HR surveys, change management and HR functional solutions./p