。该工作已被公司管理人员暂停申请，不再接受简历投递

Chat Support Executive

Windus Business Solutions

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Engage with customers via chat platforms to address inquiries, provide assistance, and resolve issues promptly.
Offer personalized support to enhance the customer experience and build rapport.
Respond to customer queries regarding products, services, orders, billing, and other related matters.
Troubleshoot technical problems and guide customers through appropriate solutions.
Escalate complex issues to higher-level support teams or supervisors as necessary.
Maintain a professional and courteous tone in all interactions with customers.

Documentation and Reporting:

Document all interactions and transactions accurately in the system.
Prepare reports on chat support activities, including metrics such as response time, resolution rate, and customer satisfaction.
Provide feedback and suggestions for improving processes and enhancing customer satisfaction.
Multitasking and Time Management:
Handle multiple chat conversations simultaneously while maintaining quality and efficiency.
Prioritize tasks effectively to meet deadlines and service level agreements.

Collaboration:

Collaborate with other team members, departments, or external partners to address customer needs effectively.
Communicate any emerging issues or trends to relevant stakeholders for timely resolution.
Continuous Learning:
Stay updated on product features, policies, and procedures to deliver accurate information to customers.
Participate in training sessions and skill development programs to enhance job performance.

Requirements:

High school diploma or equivalent; additional qualifications in administration or customer service are a plus.
Proven experience in data entry and customer support roles preferred.
Proficiency in typing and data entry with high accuracy and speed.
Excellent communication skills, both written and verbal.
Strong interpersonal skills with a customer-centric approach.
Ability to remain calm and composed under pressure.
Familiarity with chat support platforms and CRM software is advantageous.
Attention to detail and strong organizational skills.
Ability to work independently and collaboratively in a team environment.
Flexibility to work in shifts, including evenings, weekends, and holidays if required.