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Posted Feb 09, 2024 419 views
- Engage with customers via chat platforms to address inquiries, provide assistance, and resolve issues promptly.
- Offer personalized support to enhance the customer experience and build rapport.
- Respond to customer queries regarding products, services, orders, billing, and other related matters.
- Troubleshoot technical problems and guide customers through appropriate solutions.
- Escalate complex issues to higher-level support teams or supervisors as necessary.
- Maintain a professional and courteous tone in all interactions with customers.
Documentation and Reporting:
- Document all interactions and transactions accurately in the system.
- Prepare reports on chat support activities, including metrics such as response time, resolution rate, and customer satisfaction.
- Provide feedback and suggestions for improving processes and enhancing customer satisfaction.
- Multitasking and Time Management:
- Handle multiple chat conversations simultaneously while maintaining quality and efficiency.
- Prioritize tasks effectively to meet deadlines and service level agreements.
Collaboration:
- Collaborate with other team members, departments, or external partners to address customer needs effectively.
- Communicate any emerging issues or trends to relevant stakeholders for timely resolution.
- Continuous Learning:
- Stay updated on product features, policies, and procedures to deliver accurate information to customers.
- Participate in training sessions and skill development programs to enhance job performance.
Requirements:
- High school diploma or equivalent; additional qualifications in administration or customer service are a plus.
- Proven experience in data entry and customer support roles preferred.
- Proficiency in typing and data entry with high accuracy and speed.
- Excellent communication skills, both written and verbal.
- Strong interpersonal skills with a customer-centric approach.
- Ability to remain calm and composed under pressure.
- Familiarity with chat support platforms and CRM software is advantageous.
- Attention to detail and strong organizational skills.
- Ability to work independently and collaboratively in a team environment.
- Flexibility to work in shifts, including evenings, weekends, and holidays if required.
Skills
Job Details
Industry:
Functional Area:
Total Positions:
10 Posts
Job Shift:
Rotating
Gender:
No Preference
Minimum Education:
Intermediate/A-Level
Career Level:
Entry Level
Experience:
Fresh - 10 Years
Apply Before:
Mar 10, 2024
Posting Date:
Feb 09, 2024
Windus Business Solutions
BPO · 11-50 employees - Lahore
Windus Business Solutions
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