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We are currently seeking a qualified individual for the role of Enabler Customer Experience, based in Karachi. Join our team as a Customer Experience professional where you will be responsible for managing customer complaints and ensuring timely resolutions.
What we expect from you:-
- Handling inquiries and requests related to orders, delivery, and warehouse via chat ensuring promptness and accuracy
- Updating tickets in the CRM system, ensuring accurate and detailed documentation of customer interactions
- Utilising the CRM system efficiently to track and manage customer interactions and resolutions
- Staying updated with product knowledge and customer service best practices
- Escalating complex issues to relevant stakeholders ensuring timely resolution
- Identifying recurring issues and suggesting improvements to processes or systems to prevent future occurrences
- Having a strong command of writing
Qualification:
Bachelor preferably in a related field
Experience: 1-5 years of experience in Customer Experience/Customer
Support. If you're ready to take on this exciting opportunity and contribute to the success of Weaves Corporation,
Weaves Corporation
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