Posted 4 hours ago 55 views Report Job
We are currently seeking a qualified individual for the role of Enabler Customer Experience, based in Karachi. Join our team as a Customer Experience professional where you will be responsible for managing customer complaints and ensuring timely resolutions.
What we expect from you:-
- Handling inquiries and requests related to orders, delivery, and warehouse via chat ensuring promptness and accuracy
- Updating tickets in the CRM system, ensuring accurate and detailed documentation of customer interactions
- Utilising the CRM system efficiently to track and manage customer interactions and resolutions
- Staying updated with product knowledge and customer service best practices
- Escalating complex issues to relevant stakeholders ensuring timely resolution
- Identifying recurring issues and suggesting improvements to processes or systems to prevent future occurrences
- Having a strong command of writing
Qualification:
Bachelor preferably in a related field
Experience: 1-5 years of experience in Customer Experience/Customer
Support. If you're ready to take on this exciting opportunity and contribute to the success of Weaves Corporation,
Job Details
Weaves Corporation
What is your Competitive Advantage?
Similar Job Titles
Muzammil Baig
Digital Marketing Manager
IT Services Group
Mona Sharif
Senior Team Lead
Konext PVT. LTD
Ali Aziz
CEO
Shopistan
Ayesha Shaukat
Social Media Marketing Manager
Ivoke
Sehrish Azhar
Motivational Speaker & Blogger
Living Upbeat
Aqib Irshad
Head of HR, Training & OD
FINCA
Usman Habib
Recruitment & Training Executive
ACS Synergy (Pvt) Ltd.
Zohaib Ali
Marketing Manager
Digital Online Devices
Babar Ahmed Khan
Territory Sales Manager
Engro Foods
Zubair Anjum
Business Excellence Specialist
Nestle Pakistan
