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Control Room Operator

PGFM Services

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PKR. 40,000 - 50,000/Month

We are looking for a Control Room Operator / Customer / Employees Service Agent

*English is Mandatory for this Job

Preference would be given to someone if he/she has provided services to international organizations such as previously worked in a call center etc.

Duties and responsibilities:

Handle incoming calls
Monitor Control Room Systems
Provide customer service when called upon to do so
Handle crisis and emergencies calmly and with confidence
Ensure all safety and emergency procedures are followed
CCTV monitoring
Scheduling staff and updating the system
Collects information and data, creates and provides reports, and maintains effective communications with a wide variety of stakeholders
Performs data entry in a timely, accurate, and inclusive manner
Liaises with employees and vendors in a helpful, cordial, and proactive manner
Participates in departmental meetings as required
Communicate concerns, process improvement ideas, or other opportunities for improvement to the Supervisor
Performs other duties as required
Support other departments when required.