Amanrasoft is online apperal seller on Amazon and Walmart specially we do have our own website my responsibility is to manage and keep support department running without any issues handling clients and deals with them according to Amazon and Walmart policy's serve customer via chat , phone, emails response manage returns inventory and complaints.

Handing Customer support and service department.My goal is to offer product assortment and an environment so distinctive that the customer readily builds an empathetic connection with the brand and is compelledto buy.Customer Management - Responding to queries, ensuring positive brand image. Managed a Customer contact center handle customer contacts / month via inbound calls, emails Responsible for providing customer service and technical support operations Provided consultative assistance to all customer Monitored.

In coordination with Manager customer care managed over all daily operation Supervised staff member looking after daily operation dealing with escalated customer resolved there billing issue with the coordination of other departments preparation of monthly quiz and making sure all mystery shopping and survey report are clear from our end evaluate staff on weekly basis and then coach them according there weakness work as Manager customer care in absence of him maintain performance to be in top ten position every month.

Manage Company overall Operation & taking care of company Profile and coordinate with group of Board discussing about the projects meeting with them on 1 to 1 basis creating Policies , guide lines, giving vision for growth and guide them according to there requirement. Travel constantly to manage & look after our offshore offices staff and daily operation.

Maintaining whole Company profile region wise and coordinate with other Regional Director as well to be on the same page making and implementing policies,monitoring whole operation region wise also moniter support & service activities check daily reports about operation and make nacessary decision.

Provide Opportunity in company for our employees which they are looking for and retain them through a promise for the bright future for them & our industry.

Sales, Service and Customer Retention
•Daily Inventory Opening, Reconciliation and Closing with 0.000% discrepancy
•Updating Customers’ (GSM subscriptions) History and Status in Siebel CRM & Epoint
•Recording Sales with Financial Tracking Tools
•Reducing the Customer Service Waiting Time and Service Time by Managing the Activities and Introducing new Ideas
•Managing Activities including sales, installation, giving information, resolving queries, requesting inventory availability, rectifying technical problems, Complaint management and all before sale and after sale services of the Walk-in Centre
•Responsible for Training Walk-in Centre Staff (Team) for all new products, with Unique Selling Points, Hands-on training for Installation and Use with all Product Knowledge
•Lap top Notebooks settings for Internet usage with Cell Phones and Mobilink EDGE .
•Mobile Handset Settings for Internet & MMS usage
•VAS (Value Added Services) Installation
•Installation of Mobilink Smart Mail a push mail solution
•Highest number of Sales & Customer Service Activities Done
•Highest number of Data Packages Sold for GPRS Usage
•Highest number of Postpaid and Prepaid GSM Subscriptions Sold for Voice Usage
•Highest Amount of Balance Recharge Sold
•100% follow-up of the Complaints until rectified
•Much more…

Work as an international call center officer for their offshore campaigns of Lead generation & Lead verification mainly compiled raw data by extracting information from companies in US. Appointment setting for International Client and gradually promoted to a supervisor for their local outsourced campaign of Allied Bank started the first contact operation for allied bank & there account holders and card holders to serve 24/7 over the help line.