Responsibilities as H.R & Administration Assistant:
* Maintain and control confidential files and records.
* Booking of Annual Traveling tickets for colleagues.
* Assisting and responding to the queries of management.
* Monitoring inventory, office supplies & order as required.
* Responsible to make sure all utility bills are paid on time.
* Assisting colleagues with their queries & recruitment activities.
* Attending all telephone calls and in-person visitors and scheduling appointments as required.
* Timely processing of vacation forms and submission to finance department for colleagues availing an advance vacation salary.
* Assist In PRO Activities for processing Labor Cards, Employment Visas, Emirates I.D, Vehicles registrations & Insurance renewals.
* Responsible for maintaining staff files, ensuring records remain up-to-date and fully complete so that the information is readily available when needed.

Responsibilities as Accounts Assistant:
* Prepare quotations for asked inquiries.
* Follow-up to customers for cash and cheques collection.
* Make sure all Payments & Receipts are posted accurately.
* Preparing Payroll, Overtime, Sales Commission & Final settlement.
* Assisting for filing VAT returns and deposit VAT timely for the period.
* Post and process journal entries to ensure all business transactions are recorded.
* Generating Delivery Orders, Sales Invoices, Purchase Orders, Proforma Invoices.
* Maintain & Handle Company’s Petty cash on daily basis for meeting day to day expenses.
* Assist senior accountant in preparation of monthly/yearly closing reports & accounting tasks.
* Rectify errors by bank reconciliation to smooth line the financial operations on monthly basis.
* Prepare cash report on weekly & Monthly basis of vendor’s payables, expense & receipt reports.
* Request for quotations to multiple Insurance companies for upcoming Vehicle Insurance renewals and submit it to management for approval.

 Recommendation of “Call of Fame”.
 Participation in Calibration of Debatable call.
 Arrange counselings of the agents according to there errors.
 Prepare reports of evaluations on daily, Weekly & Monthly basis.
 Organize & conduct meetings with staff to reduce communication gaps.
 Evaluate calls of Live Calls Agents according to the Standard Operating Procedures.
 Provide leadership, guidance and support to the CC Customer Services Representatives
 Makes suggestions for the management to achieve the maximum Customer Satisfaction & enhance the performance of Contact Center.
 Attend quarterly management meetings for discussion and resolution of facing problems and then compliance the same standard in overall contact center.

 Escalate the complaint to the concern department if required.
 Provide correct information to the customer regarding customer’s queries.
 Diagnose & resolve the issue by providing technical support on call.
 Follow SOP of the organization to maintain the standard of the Company.
 Provide First Call Resolution to the Customers using DSL, Smart TV & EVO 3G.
 Deliver high level of Customer Services to achieve highest level of Customer Satisfaction.