Currently Work at Telenor Regional Office Peshawar Pakistan as Receptionist since 1st January 2016 to Present.
Responsibilities
• Serve visitors by greeting, welcoming, directing and announcing them appropriately
• Answer, screen and forward any incoming phone calls while providing basic information when needed
• Receive and sort daily mail/deliveries/couriers
• Maintain security by following procedures and controlling access (monitor logbook, issue visitor badges)
• Update appointment calendars and schedule meetings/appointments
• Perform other clerical receptionist duties such as filing, photocopying, collating, faxing etc.

Worked at Telenor Head Office Peshawar Pakistan as Sale & Customer Service Coordinator since 24th January 2015 to 30th June 2015.

Achievements / Job Description:
• Successful Coordination with customers and Information Center staff
• Coordination with Outreach Team members
• Places and answers telephone calls to and from prospective students and the general public
• Develops work schedules for full-time and part-time employees
• Maintains and updates the telephone printer and computers
• Works in administrative level computer software
• Ability meet tight deadlines work to daily, weekly and monthly objectives and targets.
• Provide first line support to both external/Internal Customers
• Quality management- looks for means of improving as well as promoting quality flexible to work in different Shifts Ability to Handle different tasks Responsible of High Customer Satisfaction and account management
• Ability meet tight deadlines work to daily, weekly and monthly objectives and targets. Provide first line support to both external/Internal Customers
• Contribute to manage team objectives through team work
• Responsible for achieving high Customer satisfaction high quality service delivery. Dealing with customer different activities like replacement of SIM Change of ownership, FnF Addition Puk Pin code activity
• Easy paisa transaction. Dynamic, creative and innovative Proactive, solution focused and service oriented. Self-motivated and hard working
• Ability of working independently as well as a team member
• Ability to work under stress. Seibel, Tracker.

Achievements:

• Working on the major ICT cleanup in Pakistan
• Installation of physical networking in Support office and Program Office
• Networking in D.I Khan Office, Kohat Road WLC Office, Dalazak Road Office, Kohat Office, Charsadda Office, Nowshera Office Temargara Office, Bajur Office, Kurram Office, Islamabad Office
• Two Old and Two New Guesthouses and both wired and wireless network at Country Office Pakistan
• Learnt and Installed Ubuntu on most of the staff Computers with special configuration according to ICT Policy.
• MS Outlook Connectivity with exchange Server Thru Online Shield Protected Outlook Launcher application
• Installation of Registered Windows 7 and Office 2010
• Installation of K9 Security Software in NRC computers
• Taking backup from client computers
• Data Entry of almost 3600 forms in to FDMA (FATA Disasters Management Authority) database for three months
• Data Entry of almost 1200 forms in to PDMA (provincial Disasters Management Authority) database for Two Weeks at Jaluzai Comp IDPs
• Prepared more than 50 laptops/desktops for new staff
• Installed and shared Printers/network printers/resources
• Carried out Troubleshooting of all computers as helpdesk throughout the year while maintaining the daily ICT task log
Responsibilities
ICT Departmental


• Plan, organize, direct, control and evaluate the operations of information systems including databases
• Working as ICT focal person for all ICT related issues countrywide
• Planning for ICT operations and developing departmental plan
• Providing helpdesk to all offices
• Introducing Biometric attendance and security system
• Network (LAN & WAN) / System Administration
• Designing, Implementation and Maintaining networks at all NRC offices
• Providing firewall security on all networks and systems
• Web protection and internet filtering techniques
• Standardization of all systems with required software
• Training & Support
• End user training and teaching minimum troubleshooting techniques
• Providing ICT orientation on ICT policy and guidelines
• System & Data Security
• Ensuring all software legal licensing
• Automated redundant backup setup on file-server
• ICT Inventory & Procurement
• Managing ICT inventory
• Ensuring adequate hardware/software specification, evaluation and recommendations
• Implementation of ICT policy on all users through network and system management
• Manage information technology and computer systems
• Leading all IT related activities at Country level
• Plan, organize, direct, control and evaluate the operations of information systems
• Hardware/software model, specification, evaluation and recommendations of IT equipment/software
• Keep update info of evolving technology
• Providing network and internet access to all staff
• Design/Install and manage new networks (Wired/Wireless)at any/all NRC offices Pakistan
• Installation of patch-panel, I/Os, Face Plates and RJ-45 Connectors at Network Rack
• Manage all network accounts
• Installing new systems with all required settings and software
• Remote access software at server and sub-offices for administration and troubleshooting
• Loading all registered software
• Managing main and backup internet lines at all NRC locations
• Visiting sub-offices for normal IT checkups and implementation
• Allocation of IT resources to staff.
• Providing IT related trainings/orientation to all staff
• Keeping track of IT inventory
• Keeping track of software registration and its record
• ICT Task CCTV Camera Backup Troubleshooting
• Providing technical hardware & software support involving high performance Digital Video Management Systems as well as network and storage subsystems for system integrators and large end users
• Configuration and commissioning of Digital Video Management Systems
• Network and storage IT infrastructure engineering and support
System integration engineering and support