概要

Experienced IT professional with a strong background in the development and corporate sectors since 2007, working with international and multinational organizations. Holding a master’s degree in Computer Science, I began my career at RTG International Pvt Ltd as a Medical Bill Processor/Data Entry Operator.


Gained hands-on experience under the Government National Internship Program (NIP) at Lady Reading Hospital, contributing to a project under the KP-ICT Board's supervision.


Subsequently rejoined RTG International as an IT Assistant, serving for two years before taking on the role of ICT Officer at the Norwegian Refugee Council, where I led the ICT Unit in the KP Office for nearly three years.


Served as an IT Administrator at RTG International for approximately eight years until the organization’s closure in Pakistan.


Most recently, worked with the United Nations – World Food Programme as an ICT Operations Assistant for one year and nine months, supporting 16 BISP BNP Facilitation Centers across seven districts in the Hazara Division.

项目

MY HRS
LINKHR

工作经历

公司标识
ICT Operations Assistant
United Nations - World Food Programme (UN-WFP)
Mar 2023 - Nov 2024 | Battagram, Pakistan

Job Description:


Support the deployment of IT equipment in BISP Nashonuma facilitation centers, ensuring

smooth operations.
Play an active role in supporting the overall IT system at all BISP Sites/Facilitation Centers, including on-site support and troubleshooting for tablets and laptops.
Ensure smooth operation of power systems (UPS, generators, and solar systems).

Respond to user queries, resolve issues, provide advice, and ensure correct application of 
procedures, systems, and tools, while coordinating with PO for resolution.
Extract and maintain call logs and CRM data for analysis by the project team, ensuring accurate records and efficient transaction handling.
Provide technical support for staff, resolve data-related issues, and optimize CRM and ticketing systems.
Supported the deployment of mobile device management (MDM) across staff devices, providing training for effective Intune portal use.
Ensure compliance with WFP rules, install workstations, provide hardware/software support, monitor network connections, and offer staff training while reporting critical errors.
Monitor the physical inventory of stocked items regularly to ensure accurate records and proper location of property.
Local procurement of Power/IT equipment when urgently needed within a limited budget.

Executed key administrative functions, including sourcing local vendors for air conditioner 
installations across multiple districts and managing the installation process at various facilitation centers, ensuring timely and efficient completion of tasks.

Managed storekeeping and inventory record-keeping by maintaining a well-organized, limited stock of IT and power equipment at the regional office. Ensured accurate tracking of inventory levels to support BNP Facilitation Centers in the Hazara Division. 

Assist in the operation and maintenance of LAN, WAN, and WLAN systems.

Assist in setting up and configuring end-user requirements, including operating system and 
productivity software installations on computing devices (laptops/tabs).
Support capacity building for Cooperating Partners and Government counterparts as needed.

Ensure all implementing partners in the area, registration/distribution points have adequate 
connectivity with maximum availability and minimized downtime.
Conduct routine maintenance and checks of Solar Systems, Centralized UPS, and Internet equipment (DSL, Data Sims, VSAT, Display Screens, and printing devices).
Rectify Android application issues in coordination with the BISP application development team.
Report to Provincial IT or designated WFP staff members. • Perform other related duties as required. 

公司标识
IT Administrator
RTG International (Pvt) Ltd
Jan 2015 - Oct 2022 | Peshawar, Pakistan

Job Descriptioon:


Designing, creating and maintenance of wired and wireless workgroup computer network with more than 80 workstations

Managing Fibre-Optic MikroTik routers, Implement Queues, Configuring and Managing VPN’s, Load and Balancing and securing Network via Mikrotik
Creating and Managing Company Database for the different projects and creating reports whenever needed as per demand of company management.
Providing help desk support with immediate response to the problem
Installation and management of Microsoft, Linux and Apple operating system and their relevant software packages
Monitor technology reliability, identify user needs, analyses of data and produce accurate reports to recommend IT solutions to support informative decision-making.
Coordinating IT issues with Sydney and Davao IT sites.
Configuration and Management of Cisco Small Business solution router with VPN support.
Creating and maintaining Linux based file server and providing VPN access to the remote staff in different countries.
Participated in IT equipment procurement/budgeting process.
Advising/suggesting and procurement of IT equipment
Wired and Wireless network printers. Scanners and Copier installation.
Managed and maintained project databases, ensuring timely and accurate data entry, reporting, and analysis.
Coordinated transcription, translation, and data collection activities with project teams, ensuring accurate and timely production of daily, weekly, and monthly reports.
Collected, processed, and consolidated data from field teams, partners, and secondary sources to create comprehensive reports and presentations using tools MS Access and MS Excel.
Administered company assets by maintaining inventory records, tracking asset allocation, ensuring proper utilization, and generating detailed management reports.
Providing IT training to staff and much more.

公司标识
ICT Officer
Norwegian Refugee Council
Feb 2011 - Dec 2014 | Peshawar, Pakistan

Job Description:

Providing different IT services to One Country Office in Islamabad, 10 Site Offices in deferent parts of KPK / FATA and Baluchistan with Two Expat Guest Houses and One Country Director House it includes more than 400 computer users
Carried out a range of procurement/logistics activities related to IT equipment procurement including distributing RFQs to vendors, participating in bid opening sessions, and selecting vendors based on competitive pricing, delivery timelines, and previous experience with the vendor.
Managed IT inventory and stock at both the country and provincial levels, ensuring that all records were kept up to date.
Provided beneficiary registration services during the Waziristan operation for internally displaced persons (IDPs) at Jalozai Camps, assisting in the emergency response efforts.
Devised and established hybrid multi-star Wired/Wireless LAN with Fiber Optic internet, Wireless and Wired ADSL Backup lines with Static IP Addresses
Designing, Creating and maintenance of the Workgroup Computer Networks of Microsoft Windows 7/8 and Linux different flavours Operating System (i.e. Ubuntu, OpenSuse), Deals with the security threats provides solutions for them.
Installing and maintaining Ubuntu based File server with different User Level Privileges
Installation and Configuration of Microsoft domain-based server through windows server 2008, with RAID I, Shadow Copy and Encrypted backup at external Hard drive
Configuration and Managing Active Directory and providing different levels of privileges to the users
Development and Management of Intranet MIS (HR and Asset Management) for the
Country office using SharePoint 2010 Server, SharePoint Foundation and Microsoft SQL 2008 R2 Enterprise
Hands on experience at Microsoft SharePoint 2010 Installation, Administration and Management
Installation and Configuration of Microsoft based FTP Server.
Configuration and maintenance of Hardware based firewall (D-Link) and Software based Firewall (Linux based Endian Firewall)
Configuring VPN’s at Gateway, VPN Server and on individual Clients
Installing and managing Microsoft Windows Server 2008 R2 based File Server (with different level of user privileges) with access from LAN and remote network locations via VPN and encrypting its backup at the country office
Updating E-Mail contact list with the different level of groups
Assisting IT Manager in preparation of IT documentation and User Support Guides
Remote access software at server and sub-offices for administration and troubleshooting
Hardware/software model, specification, evaluation and recommendations of IT equipment/software
Managing & Data Entry in MIS (HR & Payroll) database.
Installation and Basic Configuration of MS-Exchange Server 2010
Managing Network Digital Scanners, Installation of Network Printers
Management of CCTV Cameras
Management of LAN/WAN and ADSL D-link and PTCL router Configuration
Management of Fiber Optic DSL Mikrotik Router
Network Cabling with Cat-5/Cat-6 and RJ-45 Connectors
Troubleshooting and helpdesk to different hardware and software issues
Downloading, Sorting and managing attachments of advertised positions in bulk quantities through MS Outlook and other Add-ons
Configuring and managing email client software’s in Linux (Evolution, Thunderbird), Microsoft (MS-Outlook) and Apple (Outlook)
Report line was Head of Logistics in the Provincial Office and IT Manager in the Country office.

公司标识
IT Assistant
RTG International (Pvt) Ltd
Feb 2009 - Jan 2011 | Peshawar, Pakistan

Job Description:


Designing, Creating and maintenance of the Computer Networks of Microsoft and Linux different flavours Operating System, Deals with the security threats provides solutions for them.
Management of different levels of user privileges, Configuring Cisco routers and switches.
Development and Management of Servers i.e. FTP Server, TFTP Server, Print Server
Management of traffic over the internet to provides a smooth running platform for other Employees
Parental control software installation and configuration.
Managing IT Equipment Inventory in detail
Installation of Operating System (i.e. Windows 98/XP/Me, Windows Server 2000/2003), different versions of Microsoft Office, Citrix and other required software
Dealing with vendors regarding purchasing of IT equipment
Used Logmein and Teamviewer as remote accessing tools for troubleshooting from remote locations.

公司标识
Lecturer
PSTC College Peshawar
Dec 2008 - Jan 2009 | Peshawar, Pakistan

Term of Reference:

Subject thought during the said time period.
Operating Systems (Microsoft & Linux)
Disk Operating System (DOS)
Microsoft Office
Hardware Basics

公司标识
NIP Internee
KP-ICT Board Peshawar
Dec 2007 - Nov 2008 | Peshawar, Pakistan

 Job Description:

Worked as an NIP Internee but performed duties of System & Network Engineer Under the Project of Directorate of IT, Government of KPK “Online Hospital Management System” for Lady Reading Hospital Peshawar
Administration of Domain based network with more than 150 client computers using fiber optic as back bone and Cat-6 to the end user
Configuring & Managing Active Directory, users, Right Assignments, Organizational Units etc.
Managing Servers i.e. HP Proliant ML-150 Dual Processor with RAID level 5.
Management and configuring of Multi-Layer Switches i.e. Allied Taleysm based on fibre Optic.
Assignment of different levels of privileges to the network users.
Management of FTP Server.
Installation of all the required software at all the clients and server
Providing Helpdesk services to the users.

公司标识
Computer Operator / Data Entry Operator / Medical Bill Review Officer
RTG International (Pvt) Ltd
Feb 2007 - Nov 2007 | Peshawar, Pakistan

 Job Description:

Ensure timely data entry and clean the database
Checking data integrity and provide reports to the line manager/ supervisor
Produce reports in Access, Excel and other programs
Ensure safe and secure data backup on monthly bases.
Providing reports and queries when required.
Consolidate different type of progress reports of different projects.
Medical bills / Health claims processing on HCFA 1500
Format for US-Based clients in Oracle Based database named ‘POWER TRAK’.
Quality Assurance for different types of health service Bills.

学历

University of Peshawar
硕士, , Masters in Computer Sciences‎
Computer Science
2006
University of Peshawar
学士, , Bachelors of Science‎
Computer Science
2004
Govt. City College, Peshawar
中级/A级, , F.sc(pre.eng)‎
Pre-Engineering
所占比重 %
2002
Govt. High School, # 4 Peshawar Cantt
大学入学/0级, , SSC‎
Science
所占比重 59%
2000

技能

熟练 Analytic Reporting
熟练 Analytical Skills
熟练 Audio Transcription
中级 CCNA
熟练 Cisco Firewall Security
熟练 Cisco SW
中级 Cloud Computing Knowledge
熟练 Computer Diagnostics
熟练 Computer Hardware Knowledge
熟练 Computer Information Systems
熟练 Computer Network Operations
熟练 Computer Systems Maintenance
熟练 CSS
熟练 Data Analytics
熟练 Data Collection
熟练 Data Management
熟练 Database & MIS Management
熟练 Database Management
熟练 Database management systems
熟练 End to End Sales
熟练 Financial and Budgeting Skills
中级 Fluent in English
中级 Google Apps
熟练 Handling Assignments
熟练 Hardware Proficient
熟练 Hardware Trouble Shooting
熟练 Help Desk Support
熟练 Informati0on Technology Command
中级 Information Management
熟练 Information Technology Strategies
熟练 Internet Troubleshooting
初学者 IP CCTV Knowledge
熟练 IP Networking 
熟练 IT Business Management
熟练 IT Development
熟练 IT Hardware Support
熟练 IT Infrastructure
熟练 IT Security Policies and Procedures
熟练 IT Solutions
熟练 IT Support Responsibilities
熟练 IT Troubleshooting
中级 JavaScript
熟练 LAN
熟练 LAN and WAN Configurations
熟练 Linux System
熟练 Microsoft 365
熟练 Microsoft Outlook
熟练 Microsoft Systems Engineering
熟练 Microsoft Windows Operation Systems
熟练 MS Office

语言

熟练 普什图语
熟练 乌尔都语
熟练 英语

Imtiaz 联系人

Haider N/A ALI
Zinam Technologies (Private) Limited
Rashid N/A Ahmad
Society for human rights and prisoner aid
Atem Shehzad
Board of Intermediate & Secondary Education Peshawar Khyber Pakhtoonkhwa
Atif Mohammad
CTC - UNICEF