Responsible for maintaining high confidentiality effectively, wherever required.
• Determine matters of top priority and handle accordingly.
• Organizing Visa process and hotel arrangements.
• Schedule meetings and arrange conference rooms.
• Alert manager about cancellations or new meetings.
• Manage travel and schedule.
• Coordinate with other regions.
• Coordinates office HR management activities.
• Coordinate travel arrangements; prepares itineraries; prepares, compiles and maintains traveling records.
• Receive and relay telephone messages.
• Maintain hard copy and electronic filing system.

Efficient handling of telephone calls and handling value customers, Self-handling queries and other responsibilities.
• Handling all confidential staff matters and administrative assignments. Handling complaints received via email, fax, post and phone.
• Manage and plan monthly, weekly calendar of appointments. Create and implement new administrative procedures as and when required.
• To attend & responds calls of Clients / Related officials of HBL.
• Make travel arrangements.
• Screening of incoming calls, checking of emails, review documentation, sending mails, basic research, scheduling reservations and meetings.
• MS Word, Power Point presentation, scanning, faxing, photocopying and corresponding through emails.
• Arranging appointments and making reservations for lunches.
• Filing of all important documents / bills etc. and complete record maintaining.
• Managed all Tele-presence, Video and Audio conference calls for the GM
• To maintain proper record of contacts/phone numbers, addresses of clients and HOD officials.

Answer participant questions, as well as question participants to obtain full understanding of what information is being requested.
• Document all calls with regards to participant inquires accurately using Call Tracking System.
• Follow-up with participants within a 24-hour period in regards to the initial phone call. Even if it is to just touch base and let participant know inquiry is still be researched.
• Knowledge of products
• Provide quality customer service on every call.
• Communicate clearly and effectively with participants.
• Manage length of calls.
• Promote teamwork and call center success.

Looking after the requirements of the workers to execute the work properly and timely.
• Planning of functions activity according to given time.
• Make Territory and hand over to sales person.
• Collecting Daily Call Report and make a Scan Report.
• Recording of 80-100 sales in HFC Sales Menu Portal.
• Checking and correction of faulty transactions /sales.
• Support Sales Officer, resolve the sales issues.
• Issuing CSAFs, Cash Receipts, and Stationary to sales team.
• Dealing with the Clients.