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خلاصہ
To work with team spirit in an esteemed organization with a challenging position. I strongly believe in myself to broaden and enhance my unique role in professional field. I am confident and self-motivated and hard working. I am target oriented and I like to meet new people and to attend seminars to keep myself up to date.Skilled in customer services, Team Building, Microsoft Office, Management and Performance Management. Superior multitasking talent with the ability to manage multi high-priority assignments and develop solutions to challenging business problems.
تجربہ
Secretary to COO
Responsible for maintaining high confidentiality effectively, wherever required.
• Determine matters of top priority and handle accordingly.
• Organizing Visa process and hotel arrangements.
• Schedule meetings and arrange conference rooms.
• Alert manager about cancellations or new meetings.
• Manage travel and schedule.
• Coordinate with other regions.
• Coordinates office HR management activities.
• Coordinate travel arrangements; prepares itineraries; prepares, compiles and maintains traveling records.
• Receive and relay telephone messages.
• Maintain hard copy and electronic filing system.
Personal Assistant
Efficient handling of telephone calls and handling value customers, Self-handling queries and other responsibilities.
• Handling all confidential staff matters and administrative assignments. Handling complaints received via email, fax, post and phone.
• Manage and plan monthly, weekly calendar of appointments. Create and implement new administrative procedures as and when required.
• To attend & responds calls of Clients / Related officials of HBL.
• Make travel arrangements.
• Screening of incoming calls, checking of emails, review documentation, sending mails, basic research, scheduling reservations and meetings.
• MS Word, Power Point presentation, scanning, faxing, photocopying and corresponding through emails.
• Arranging appointments and making reservations for lunches.
• Filing of all important documents / bills etc. and complete record maintaining.
• Managed all Tele-presence, Video and Audio conference calls for the GM
• To maintain proper record of contacts/phone numbers, addresses of clients and HOD officials.
Customer Relationship Officer
Answer participant questions, as well as question participants to obtain full understanding of what information is being requested.
• Document all calls with regards to participant inquires accurately using Call Tracking System.
• Follow-up with participants within a 24-hour period in regards to the initial phone call. Even if it is to just touch base and let participant know inquiry is still be researched.
• Knowledge of products
• Provide quality customer service on every call.
• Communicate clearly and effectively with participants.
• Manage length of calls.
• Promote teamwork and call center success.
Customer Support Officer
Looking after the requirements of the workers to execute the work properly and timely.
• Planning of functions activity according to given time.
• Make Territory and hand over to sales person.
• Collecting Daily Call Report and make a Scan Report.
• Recording of 80-100 sales in HFC Sales Menu Portal.
• Checking and correction of faulty transactions /sales.
• Support Sales Officer, resolve the sales issues.
• Issuing CSAFs, Cash Receipts, and Stationary to sales team.
• Dealing with the Clients.
