Enter Description

Order Fulfillment -Process orders and quotes in a timely and accurate manner

Create quotes and orders flawlessly.
Meet or exceed customer/contract SLAs on Quote delivery
Meet or exceed customer/contract SLAs on Order placement
Continuously monitor open orders and expedite where needed
Provide comprehensive and timely communication to customers and Sales

Account Management:

Support External account directors by managing the day to day customer requests and proactively service customer IT product needs within agreed SLA.
Chase orders and lead times from our internal or external support functions.
Answer customer inquiries.
Act as a trusted business advisor to the customer and utilize the knowledge of products, technology and services to help customers grow and thrive.
To meet with and develop strong business relations with relevant customers.

Relationship Building -Develop solid relationships with Zones customers.

Interact with customers on a daily basis.
Establish relationships with multiple people in multiple departments
Constantly communicate outstanding orders, constraints and alternatives.
Coordinate and encourage Zones team member interactions with accounts
To meet with and develop strong business relationships with relevant iT vendors (HP, Cisco, Dell, Lenovo, Netapp).

Customer Service -Provide for Customer operational and reporting needs.

Provide proactive action to provide 5 star service.
Have a complete understanding of the Zones Service Catalog
Be the first and primary line of contact on all customer issues and concerns
Engage Sales to coordinate communication of service and needs.
Ensure that timely and impactful reporting is provided to the customer

Sourcing -Process, coordinate and manage to off catalog customer requests.

Ensure custom catalog maintenance on Zones Connect
Process project worksheets for inventory allocations
Monitor and coordinate inventory management activities. (Hardware)
Monitor and provide support activities on Customer contracts (Sof

 Dealer Socket CRM management round the clock.
 Calls to Customers in the database
 Sales Person's daily Reporting
 Working closely with Sales team to maximize productivity.
 Manage and Prepare an Appointment for a team in USA.
 Constant daily preparation of Reports including Hot Trends.
 Complete task on Asana
 Reputation Management and Dealership Reviews
 Escalate any issues related to the website or Inventory
 Marketing and Advertising through emails