概要

I bring along nearly a decade of experience with an excellent set of leadership skills and commitment, I believe I would make a significant contribution towards the benefit of your company.

I have a highly accomplished career with a clear and traceable record of success in field of Information Technology. With my post graduation degree under my belt from a world recognized University (Dadabhoy Institute of Higher Education), I am fully capable of running successful IT and RD projects keeping in view the best practices for smooth operations.

My key skills comprise Planning, Support, Integration and Business Partnering, Project Management as well as Management Information System.

I was previously engaged with Telenor as Enterprise I.T. Support Operation Officer, where I was responsible for spearheading RD team, ICT/IT and security related projects.

Attached is my resume which showcases my progressive experience and successful track record for leading strategic initiatives. My professional background and vast industrial exposure coupled with an excellent track record in management makes me an ideal candidate for senior roles.

As such, I would welcome a discussion regarding opportunities with your organization that fit my background. Please feel free to contact me by phone or email.

工作经历

公司标识
Enterprise I.T. Support Operation Officer
Telenor
Apr 2015 - Jun 2016 | Sukkur, Pakistan

• Provided systems administration support for Windows systems including server and workstation upgrades, backup and disaster recovery monitoring, user account setup and security administration.
• Provided professional IT Skills for smooth running of all aspects of the IT network and systems in their respective facility
• Perform regular maintenance and operation of the networks and database systems in coordination with IT unit
• Be responsible for all the IT related problems trouble shooting and timely reporting it to the IT officer
• Onjob training to the newly recruited staff on the usage of the data base software
• Register in the database
• Ensure the safe storage of the data
• Ensure that the IT related equipments are not misused and standard safety procedures are practiced while using them

公司标识
Resident Engineer
Multilynx - Mobilink
Mar 2012 - Apr 2015 | Sukkur, Pakistan

• Providing first level support to internal & external customers.
• Installing and configuring computer hardware operating systems and applications.
• Monitoring and maintaining computer systems and networks.
• Talking staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues.
• Troubleshooting system and network problems and diagnosing and solving hardware or software faults.
• Escalation of user requests to concerned departments for swift resolution.
• Providing support, including procedural documentation and relevant reports.
• Replacing parts as required.
• Following diagrams and written instructions to repair a fault or set up a system.
• Supporting the roll-out of new applications.
• Setting up new users' accounts and profiles and dealing with password issues.
• Responding within agreed time limits to call-outs.
• Working continuously on a task until completion (or referral to third parties, if appropriate).
• Correspondence with the Vendors for UPS and other IT equipment in case of any fault occurs.
• Prioritizing and managing many open cases at one time.
• Rapidly establishing a good working relationship with customers and other professionals.
• Testing and evaluating new technology.
• To do necessary correspondence via E-mail

公司标识
Intern
Mobilink GSM (PMCL)
Nov 2011 - Mar 2012 | Sukkur, Pakistan

• Distribution claim management, vendor liaison and best distribution practices.
• Handling Trade Marketing drives with vendors. Providing support in day to day operations activities.
• Formation of sales and other reports, so that team can appraise their performances.
• Provide backing in resolving Jazz load sims technical issues.
• Involves frequent liaison and interaction with other departments to ensure that affairs of the parent department are carried out smoothly.

公司标识
Customer Care Representative (CCR)
Mobilink GSM (PMCL)
May 2010 - Sep 2011 | Karachi, Pakistan

• Dealing with multiple categories of customers.
• Providing First Call Resolution (FCR).
• Filing and managing customers’ activities and service requests.
• Setting up good customer satisfaction.

学历

Dadabhoy Institute of Higher Education
硕士, 工商管理硕士学位, MBA‎
Marketing (Brand Management, Consumer Behavior)
所占比重 79%
2015
Shah Abdul Latif University
学士, , B.Sc‎
所占比重 60%
2008
BISE
中级/A级, , F.Sc Pre-Medical‎
所占比重 72%
2006
BISE
大学入学/0级, , Matric in Science‎
所占比重 64%
2004

技能

熟练 Asset Management
熟练 Binding Knowledge
初学者 Complaint Management
熟练 Corporate IT
熟练 Customer Escalation Management
初学者 Executive Presentation Skills
熟练 FCR
中级 Handling Assignments
熟练 Import Operations Handling
中级 Individuals / Consumers
熟练 Installation and Software Configuration Skills
初学者 Keyword Selection
初学者 Managing Midsize Teams - 5 to 20 People
中级 Oracle CRM
熟练 Siebel
熟练 Social Studies Subject Command
初学者 Target Setting
初学者 Training Developement
熟练 Windows

语言

熟练 信德语
熟练 乌尔都语
中级 英语

Raza 联系人

Bernerdine N/A Faria
Agility Logistics (Pvt) Ltd.
Sifat Ullah
Higher Education Department Khyber Pakhtunkhwa
Abdul Wahid
Mega Plus Pakistan
Ishrat ishie Blouch
Moblink Microfinance Bank Headoffice