概要

I am an experienced Customer Service Representative (CSR) specializing in the USA Solar Campaign at Transonic BPO, where I am dedicated to promoting sustainable energy solutions and delivering exceptional customer service. In addition to my CSR responsibilities, I hold a Supervisor position at IPSOS, where I oversee specific responsibilities within department/team. With a strong commitment to ethical practices, transparency, and community engagement, I actively contribute to CSR initiatives and support local hiring and environmental stewardship efforts. My roles have equipped me with leadership skills, strategic management abilities, and a passion for making a positive impact both within my team and in the broader community.

工作经历

公司标识
Supervisor
IPSOS in Pakistan
Jan 2023 - Jun 2024 | Rawalpindi, Pakistan

As a Supervisor at Ipsos, I oversee specific responsibilities/tasks within department/team. My role includes briefly mention key responsibilities, achievements, or projects. I am dedicated to maintaining high standards of performance and fostering a collaborative and supportive work environment. My experience at Ipsos has equipped me with strong leadership skills and the ability to drive team success through effective communication and strategic management.

公司标识
CSR
Transonic
Jan 2018 - Nov 2022 | Rawalpindi, Pakistan

In my role at Transonic BPO, I serve as a customer Service Representative (CSR) specializing in the USA Solar Campaign. I actively contribute to our CSR initiatives by promoting sustainable energy solutions and delivering exceptional customer service experiences. I am committed to ethical practices, ensuring transparency, and fostering a respectful and inclusive environment within our call center. Additionally, I engage in community outreach efforts, supporting local hiring initiatives and participating in volunteer programs aimed at environmental stewardship. Through my role, I strive to uphold our company's commitment to CSR, making a positive impact on both our customers and the community.

学历

University of the Punjab
学士, 理工学士, BSc‎
COMPUTER PHYSICS MATHS
所占比重 43%
2017
Punjab College of Information Technology
中级/A级, 理学院(工程预科), FSC‎
Physics, computer Science, Chemistry
等级 C
2014
saeed public school
大学入学/0级, 科学, Matriculation‎
Mathematics Physics Chemistry
等级 C
2012

技能

初学者 Administrative Management 
中级 Adobe Photoshop 
中级 Compliance with Safety Protocols
初学者 Customer Care Representation
初学者 Customer Issue Resolution
初学者 General Medical Knowledge
中级 Installation Process
初学者 Inventory Management
初学者 Keyword Research Skills
初学者 Meta Campaigns
初学者 Microsoft Excel
中级 MS Excel
中级 Multitasking Skills
初学者 Order Management
初学者 Search Engine Ranking
初学者 Search Engine Submission
初学者 SEO
初学者 Surveillance Monitoring

语言

中级 英语
熟练 乌尔都语