خلاصہ

I am an experienced Customer Service Representative (CSR) specializing in the USA Solar Campaign at Transonic BPO, where I am dedicated to promoting sustainable energy solutions and delivering exceptional customer service. In addition to my CSR responsibilities, I hold a Supervisor position at IPSOS, where I oversee specific responsibilities within department/team. With a strong commitment to ethical practices, transparency, and community engagement, I actively contribute to CSR initiatives and support local hiring and environmental stewardship efforts. My roles have equipped me with leadership skills, strategic management abilities, and a passion for making a positive impact both within my team and in the broader community.

تجربہ

کمپنی کا لوگو
Supervisor
IPSOS in Pakistan
جنوری ۲۰۲۳ - جون ۲۰۲۴ | Rawalpindi, Pakistan

As a Supervisor at Ipsos, I oversee specific responsibilities/tasks within department/team. My role includes briefly mention key responsibilities, achievements, or projects. I am dedicated to maintaining high standards of performance and fostering a collaborative and supportive work environment. My experience at Ipsos has equipped me with strong leadership skills and the ability to drive team success through effective communication and strategic management.

کمپنی کا لوگو
CSR
Transonic
جنوری ۲۰۱۸ - نومبر ۲۰۲۲ | Rawalpindi, Pakistan

In my role at Transonic BPO, I serve as a customer Service Representative (CSR) specializing in the USA Solar Campaign. I actively contribute to our CSR initiatives by promoting sustainable energy solutions and delivering exceptional customer service experiences. I am committed to ethical practices, ensuring transparency, and fostering a respectful and inclusive environment within our call center. Additionally, I engage in community outreach efforts, supporting local hiring initiatives and participating in volunteer programs aimed at environmental stewardship. Through my role, I strive to uphold our company's commitment to CSR, making a positive impact on both our customers and the community.

تعلیم

University of the Punjab
بیچلرز, بیچلرز ان سائنس, BSc‎
COMPUTER PHYSICS MATHS
فی صد 43%
2017
Punjab College of Information Technology
انٹرمیڈیٹ / اے لیول, فیکلٹی آف سائنس (پری انجینئرنگ), FSC‎
Physics, computer Science, Chemistry
درجہ C
2014
saeed public school
میٹرک / او لیول, سائنس, Matriculation‎
Mathematics Physics Chemistry
درجہ C
2012

پیشہ ورانہ مہارتیں

ابتدائی Administrative Management 
متوسط Adobe Photoshop 
متوسط Compliance with Safety Protocols
ابتدائی Customer Care Representation
ابتدائی Customer Issue Resolution
ابتدائی General Medical Knowledge
متوسط Installation Process
ابتدائی Inventory Management
ابتدائی Keyword Research Skills
ابتدائی Meta Campaigns
ابتدائی Microsoft Excel
متوسط MS Excel
متوسط Multitasking Skills
ابتدائی Order Management
ابتدائی Search Engine Ranking
ابتدائی Search Engine Submission
ابتدائی SEO
ابتدائی Surveillance Monitoring

زبانیں

متوسط انگریزی
ماہر اردو

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